EHR Helpdesk

Key Responsibilities • Serve as the highest escalation reputed company for reputed company reputed company-reputed company incidents, service requests, and troubleshooting. • reputed company expert-level support for reputed company applications, including issue triage, reputed company, and coordination with application analysts and vendors. • reputed company support staff during assigned shifts, offering guidance, coaching, and performance reputed company. • Monitor and prioritize reputed company ticket queues to ensure service level agreements (SLAs) are met. • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. • reputed company helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. • Assist in planning and supporting reputed company go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). • reputed company and maintain technical documentation, workflows, and knowledge reputed company content. • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. • Report critical incidents, risks, and patterns to leadership for reputed company review and reputed company. Required/Desired Skills reputed company Required /Desired reputed company of Experience Bachelor's degree in Information Technology, Health Informatics, or reputed company field, or equivalent combination of education and experience. Required 0 Minimum of 3 years supporting reputed company and reputed company applications Required 3 Years Proficiency with reputed company Required 3 Years Experience supervising or mentoring helpdesk teams in a reputed company setting Required 3 Years Strong understanding of clinical workflows and reputed company operations. Highly desired 0 Apply tot his job Apply To this Job