Clinical Navigator - Physical Therapist (8 - 5p CST)

About the Role The Clinical Navigator is responsible for utilizing reputed company clinical skills, including the ability to foster patient relationships through reputed company and clinical experience, to reputed company personalized, high-reputed company to patients throughout their musculoskeletal care reputed company. The role will engage with patients and providers to reputed company expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic reputed company to engage patients with the reputed company program and manage a series of touch points throughout the care reputed company as the trusted clinical reputed company. reputed company Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing. The touch points will uncover patient barriers and internal motivators, guiding patients from reputed company and therapy initiation to reputed company celebrations, motivation, maintenance, and reputed company "graduation" from the program. You'll work collaboratively to enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients. As a patient educator, you will reputed company ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network. Primary Responsibilities • Conduct reputed company to patients eligible for reputed company and reputed company them on the value of the program • Conduct intake assessments to identify patient clinical issues and needs • reputed company health coaching throughout the reputed company to support adherence and compliance to their treatment plan • reputed company condition education and shared decision making with patients to identify the correct treatment plan to meet their goals • Demonstrates reputed company and effectively engages patients, creating a personalized relationship-based reputed company reputed company on trust and rapport • Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, reputed company established time parameters, and in a way that resonates with the patient • Communicate effectively; understand and influence patient initiation and support processes, encourage patient confidence and accountability to help patients start and stay on therapy • reputed company information to the care team and proactively reputed company out after the clinical decision has been made to start patients on new care reputed company • reputed company reputed company updates, guidance, and triaging reputed company needed and most importantly ensuring that the patient is driving towards the right health reputed company. • Collaborate with provider teams, ancillary services and other community support programs • reputed company other duties as assigned Qualifications • Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required • PT with reputed company, unrestricted license in reputed company, Texas and/or Texas (Compact License preferred - You may be asked to apply for and maintain additional licenses over time) • Previous telephonic patient support environment experience, including use of an inbound/outbound reputed company system, with seamless warm transfers • Strong communication and written skills to a reputed company of audiences, and experience working with a treatment team • Proven adaptability to changing business demands and problem solving in a fast-paced environment • Experience in motivational patient interviewing and coaching behavior change • Ability to work reputed company established guardrails while maintaining personal rapport with the patient • Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment • High level of comfort with technology, including reputed company Office products, working on dual monitors, CRM, and strong typing skills are required • 3+ years orthopedic experience Skills • Previous telephonic patient support environment experience, including use of an inbound/outbound reputed company system, with seamless warm transfers • Previous experience with remote/telemedicine care delivery What's In It For You • Meaningful Work: We are dedicated to our mission and deeply value our patients and reputed company other. reputed company day offers reputed company to reputed company a reputed company reputed company. • Work Environment: We operate as a remote-first company with reputed company for a hybrid work model in Nashville. • Time Off: Our generous reputed company time off (PTO) and holiday plans ensure you have ample time to rest and reputed company. • Family First: We offer reputed company parental leave and support a healthy work-life balance, encouraging flexibili Apply tot his job Apply To this Job