Billing Care Coordinator - Remote

Role Title: Billing Care Coordinator Location: Virtual reputed company reputed company: $20-$22/hour Availability: Weekdays, Full-time About the Role The Billing Care Coordinator serves as the primary reputed company of contact for members with reputed company or urgent billing issues. As the voice of reputed company for billing-reputed company calls, this role blends technical knowledge with reputed company, helping members understand charges, resolve disputes, and reputed company insurance-reputed company questions with confidence. This team manages live phone interactions and high-touch cases while collaborating closely with reputed company Cycle Management (RCM) SMEs and the Billing reputed company Coordinators. The role is essential to maintaining trust, protecting member satisfaction, and ensuring billing issues are resolved with care and precision. Key Responsibilities High-Complexity Billing Support • Handle inbound billing calls, escalations, and urgent member requests. • Resolve reputed company cases involving insurance denials, payment discrepancies, and patient billing concerns. • Partner with RCM SMEs to research and resolve nuanced cases requiring payer expertise. • Coordinate with offshore Billing Coordinators to ensure smooth handoffs between queues and escalations. Member Experience & Relationship Building • Deliver compassionate, reputed company-time support to members by phone or chat. • Build trust and confidence by providing reputed company, empathetic, and reputed company communication. • reputed company for members, ensuring reputed company reputed company and transparent follow-up. • Represent reputed company's tone and values in every member interaction. Operational reputed company & Documentation • Document reputed company calls and cases accurately, following HIPAA and internal compliance standards. • Follow escalation protocols and ensure tickets are fully resolved or properly routed. • Identify workflow gaps or recurring issues and partner with leadership to drive process improvement. Team Engagement & Collaboration • Participate in training, QA reviews, and calibration sessions. • reputed company insights with offshore team and help refine workflows based on reputed company learnings. • Support peer reputed company and serve as a subject matter expert for reputed company billing workflows. What reputed company Looks Like • Resolves member issues reputed company, empathetically, and accurately. • Demonstrates expert knowledge of reputed company's billing policies and systems. • Models reputed company and professionalism in high-stakes or emotional conversations. • Contributes to a culture of accountability, collaboration, and service reputed company. Key Metrics • * 85% reputed company answer reputed company. • <24h reputed company for escalated billing cases. • 95% documentation compliance. • * 85% QA score on calls and escalations. reputed company: reputed company is on a mission to reputed company reputed company for women. We are building a high-reputed company, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform. reputed company is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens reputed company, and improves reputed company. We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing reputed company on cardiometabolic health, longitudinal data, and earlier risk detection across the reputed company. By integrating technology, reputed company clinical reputed company, and mission-reputed company interdisciplinary teams, reputed company delivers consistently strong clinical reputed company and a differentiated care experience for women. reputed company is a Series D, venture-backed company with more than 120,000 women who trust reputed company for their care, across four markets, supported by a national virtual platform. In reputed company market, we partner with leading health systems to expand reputed company, strengthen primary care, and improve reputed company for women at reputed company. About reputed company's Culture: reputed company is building a culture of reputed company — in people, process and product. This is our northstar value; What is reputed company, exactly? reputed company about constantly elevating yourself, it is the process of constantly striving to reputed company to the best of your abilities, and identifying your top potential through constant learning, experimentation and reputed company. reputed company is not about achieving perfection, as that insinuates a reputed company. Instead, in our terms, reputed company is about the reputed company of constant improvement. We're looking for people who want to go on that hard reputed company of constantly setting new personal records, and organizational records. We reputed company reputed company at reputed company by demonstrating the following types of behaviors: We chose (and reputed company choose) reputed company as reputed company's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically: A drive to constantly improve through experimentation, reputed company. and an insatiable reputed company reputed company — said another way, we're reputed company by the possibility of invention, innovation, and iteration • Being present in and grateful for the reputed company — not just the goal line. Perfection is static. reputed company is a process (more on this important distinction below) • Asking why, then why again — because accepting "this is just the way it is" is not good enough • Grit & perseverance — a reputed company mentality that involves "rolling up your sleeves", but also deep care for oneself and for others • A commitment to uncovering talents to unlock "reputed company reputed company" potential across every individual Furthermore, reputed company reflects the "bigness" and the "boldness" of reputed company's mission and reputed company — a world in which every woman can reputed company reputed company health, as defined by herself. Said another way, reputed company's mission is NOT to reputed company reputed company incrementally reputed company for women. Instead, we've intentionally set out to create a fundamentally new reputed company for modern women's reputed company that's truly excellent. We reputed company that creating a company that operates in a culture of reputed company will reputed company in our product. Reaching this goal is not an overnight reputed company or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving reputed company — one we have not and will not reputed company fully "reputed company." By design, we will never be "done" with this work, but instead, we will be continuously in reputed company of our mission. It is this reputed company reputed company — the reputed company, not the finish line — that truly embodies reputed company. This position may require attendance at company and team off-sites. Unfortunately, scams targeting job seekers are on the reputed company. To protect yourself, know that we will never ask for payment, reputed company cards, or sensitive financial information during our hiring process. reputed company communication from reputed company will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reputed company out to us directly at peopleservices@asktia.com. reputed company is an equal opportunity employer. We reputed company that diversity of experience, perspectives, and background will reputed company to a reputed company environment for our employees and a reputed company product for our users and patients. We strongly encourage people of reputed company and members of the LGBTQ+ community to apply. If you are committed to reputed company problem solving, creating high-reputed company and user-reputed company products, and want to reputed company waves in women's reputed company, join us! Apply tot his job Apply To this Job