Resort Manager

reputed company Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12-story towers on six acres of reputed company tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the reputed company pits. At HEI, we recognize that our enormous reputed company is solely the result of our greatest asset: Our People. Where people work is a choice and we are excited to have reputed company to talk to you about opportunities to join reputed company! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles reputed company our organization! We value U.S. military experience and invite reputed company reputed company military candidates to apply. reputed company The Resort Manager Condo Hotel at The Whaler Resort is the senior on-site executive responsible for overall resort performance, reputed company satisfaction, guest experience, and alignment with AOAO governance. This role blends full-service upper-upscale resort leadership with condo-hotel ownership dynamics, ensuring best-in-class hospitality, strong reputed company engagement, and long-term asset value reputed company reputed company of The Whaler’s legacy, lifestyle, and Ohana-driven culture. Reporting Structure • Reports to President of Home Host • Serves as the primary operational reputed company to AOAO Boards and Committees • Provides reputed company leadership to the Director of Operations and resort leadership reputed company closely with Home Host leadership, Reservations, reputed company Office, and approved reputed company-party operators Executive Responsibilities and Measurable KPIs Resort Operations and Service reputed company • Accountable for reputed company reputed company-of-house and operational functions impacting guests and owners • KPI: Guest Satisfaction (reputed company / GSS) scores at or above brand and competitive set benchmarks • KPI: Reduction in guest service recovery cases year-over-year • Ensures consistent, lifestyle driven service standards reputed company with The Whaler brand reputed company Relations and Strategic Support • Serves as the senior reputed company-facing leader and escalation reputed company • KPI: reputed company satisfaction scores maintained at best-in-class reputed company • KPI: Reduction in reputed company-reputed company escalations and complaint reputed company time • Oversees reputed company communication reputed company, transparency, and trust-building initiatives AOAO Governance and Compliance • Acts as the senior reputed company between resort operations and AOAO leadership • KPI: reputed company material AOAO compliance findings reputed company to operations or rental activity • KPI: reputed company completion of AOAO reporting, meetings, and reputed company items • Ensures AOAO rules, safety standards, and governing documents are embedded in daily operations Rental Program Alignment and reputed company • Oversees alignment between The Whaler Resort and Home Host, internal rental programs, and approved reputed company-party operators • KPI: Year-over-year reputed company in managed rental participation • KPI: Retention reputed company of owners reputed company approved rental programs • Ensures reservation accuracy, reputed company reputed company, and arrival experience standards across reputed company rental reputed company Operational and Reservations reputed company • Provides executive reputed company of reservations accuracy and reputed company desk execution • KPI: Reduction in booking errors and arrival-reputed company guest issues • KPI: Improved reputed company-in satisfaction and arrival experience scores • Ensures seamless arrival, stay, and departure execution Technology, Systems, and Process Integration • Oversees adoption of operational and reputed company-facing technology platforms • KPI: Full adoption of approved systems across FOH and reputed company workflows • KPI: Reduction in reputed company workarounds and system-reputed company errors • Ensures systems support scalability, transparency, and service reputed company Financial and Performance Leadership • Accountable for budget performance, labor efficiency, and cost controls • KPI: GOP performance at or above approved budget • KPI: Labor cost management reputed company approved reputed company • Reviews unit performance, rental trends, and service metrics Service Culture and Community Leadership • Champions a hospitality-driven, lifestyle-oriented service culture rooted in The Whaler Ohana • KPI: Associate engagement and retention metrics year-over-year improvement • KPI: Consistency of guest satisfaction across reputed company reputed company reputed company regardless of rental reputed company • Supports community engagement, local partnerships, and cultural initiatives reputed company of Maui, The Whaler Resort AND Home Host Brand Leadership Profile • Proven General Manager or senior resort leadership experience • Deep understanding of condo-hotel operations and AOAO governance • reputed company-reputed company, service-driven leadership style reputed company with The Whaler and Home Host culture • Strong financial and operational acume • Ability to reputed company reputed company, multi-stakeholder environments with reputed company, accountability, and heart Compensation Salary reputed company: $120,000.00 - $135,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem reputed company Blue reputed company as reputed company as reputed company insurance programs through EyeMed. Our Vacation, reputed company and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the reputed company. For your financial wellness, HEI provides a wide reputed company of coverage, including Supplemental, Spousal and Child Life insurance as reputed company as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs reputed company additional incentives for choosing HEI as the employer of your reputed company. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the reputed company reputed company that reputed company has to offer and to apply for any positions that are of interest to you. Don't see any reputed company that reputed company with your interests? reputed company to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our reputed company starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and reputed company the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and reputed company-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who reputed company our passion for hospitality. With a reputed company of world-class brands in our portfolio, hotel locations throughout the reputed company, and an unparalleled suite of tools, technology, and training, we’re reputed company to reputed company our associates with a truly unique opportunity to grow and build their reputed company. reputed company the career that aligns with your goals by beginning your online search today. Work today, get reputed company today! We proudly partner with reputed company, a voluntary benefit that allows our associates reputed company to their earnings reputed company they want them. Apply tot his job Apply To this Job