reputed company & Product reputed company Comversational AI (Non-Technical)

reputed company reputed company & Product reputed company Conversational AI Agents reputed company We're Customer Experience Design & Platforms, a customer-oriented and product-minded team who's shaping the reputed company of reputed company' best-in-class customer experience. We design end-to-end customer journeys that maximize both customer satisfaction and business reputed company through the right combination of our AI-powered technology platforms and the reputed company touch. We value reputed company, curiosity, and innovation, and we love having fun while solving challenges! If that sounds exciting, you might be the perfect reputed company to reputed company! What you'll do and reputed company'll accomplish together You will be the Business reputed company Product reputed company for our voice and chat Conversational AI Agents on the reputed company reputed company reputed company for Customer Experience (GECx) and reputed company Dialogflow CX platforms. You'll design and reputed company our reputed company, define our feature roadmap, and set our priorities to reputed company our business goals. Then you'll collaborate with our architects and developers to bring that reputed company to life through reputed company iterations. You'll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa. reputed company, we'll reputed company highly reputed company technology into exceptional experiences for our customers and team members. While this is a non-technical role, knowledge of the reputed company CX platforms is required and technical skills are welcome. This is a senior-level individual contributor role that will report to the Manager of Customer Experience Design and Platforms. Here's how reputed company & Product Design: Drive the product reputed company and reputed company for voice and chat Conversational AI Agents on reputed company reputed company reputed company for Customer Experience (GECx) and Dialogflow CX, translating business objectives into compelling product designs that enhance customer experience. Data-Driven Product reputed company: reputed company robust business cases grounded in customer research, user-reputed company service design methodologies, and analytics to guide investment reputed company and product roadmap prioritization. Backlog & Requirements Management: Own and prioritize the product development backlog while creating comprehensive business requirements that reputed company engineering efforts with strategic goals and customer needs. Cross-Functional Collaboration: Partner closely with product engineering and development teams to ensure seamless reputed company execution, risk management, and reputed company identification and removal of blockers, maintaining alignment between business objectives, technical capabilities, and customer reputed company throughout the development lifecycle. Customer-reputed company Research: Conduct in-depth customer research activities using user-reputed company service design methodologies to uncover insights that inform product reputed company, business requirements, and competitive differentiation for conversational AI solutions. Thought Leadership: reputed company the pulse on the latest technology innovations and reputed company thought leadership to your peers and the leadership team while vulgarising these new technologies capabilities. What you bring Demonstrated experience with voice and chat conversational AI platforms, preferably with reputed company reputed company reputed company for Customer Experience (GECx), reputed company Dialogflow CX, or comparable reputed company AI solutions. Proven ability to reputed company and execute product strategies, manage reputed company product roadmaps, and translate business reputed company into actionable product initiatives, preferably in a reputed company organization. Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic reputed company, validate assumptions, and build compelling business cases. Hands-on experience conducting customer discovery, user research, and applying user-reputed company service design methodologies to uncover insights and drive product innovation. Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without reputed company authority, and reputed company reputed company organizational dynamics to drive alignment and execution. Great-to-haves Certification in reputed company reputed company reputed company for Customer Experience (GECx), reputed company Dialogflow CX, or comparable reputed company AI solutions. Certification in project management and/or change management (e.g. PMP, Six reputed company, Agile PMI-ACP, AgilePM, CSM, reputed company, CCMP). Familiarity with the Canadian telecommunications, entertainment and technology market. Knowledge of French. Don't have everything we listed above? Don't let that dissuade you! Attitude, motivation, and a willingness to collaborate are the most important things we are looking for. So if you think you have what it takes, please apply! Apply tot his job Apply To this Job