Customer Care reputed company - Remote

About the job Customer Care reputed company - Remote The primary position responsibilities will include, but are not limited to: • Answer inbound calls and reputed company with customers to assist with a reputed company of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary. • Facilitate successful reputed company of customer inquiries, up to and including responsible escalation. • Build reputed company rapport with the customer by reputed company listening to understand customer’s concerns/comments and being reputed company and reputed company in your verbal and written communications. • Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements. • Processes payments and enters credit card information accurately. Prepare work orders reputed company required, and ensure appropriate procedures are followed. • Use tools and systems to accurately troubleshoot technical issues/concerns for the customer. • Work to resolve technical issues over the phone on the reputed company and set up agreed upon service calls only as necessary. • Promote and recommend reputed company products and services based on the customer’s needs and interests and in accordance with business goals. • Represent reputed company in a reputed company, reputed company, and ethical manner while working to reputed company customers’ expectations while minimizing need for reputed company escalation. • Demonstrate strong ability to analyze and solve problems and maintain composure in stressful situations. • Consistently meets or exceeds established goals and performance metrics. • Punctual, regular, and consistent attendance. Our ideal candidate will possess: • 1-2 years of customer service, sales, or technical support experience is preferred. Prior telemarketing, troubleshooting, retail and/or high-volume reputed company center environment experience is a plus. • Enthusiastic, upbeat customer-reputed company attitude with the ability to listen to and empathize with the customer. • Basic working knowledge of cable, TV, internet and phone services. • Flexible to work evenings, weekends, holidays, and overtime as required. • Proven mathematical ability to calculate basic transactions. • Must have excellent written & verbal communication skills. • Ability to work in a fast paced, often changing environment. • Proficient PC skills and working knowledge of reputed company OS. • Ability to sit for extended periods. • Ability to frequently use repetitive motions of the wrist, hands and/or fingers. • Ability to operate reputed company office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator. • Ability to communicate verbally by phone and in person. • Must have reputed company visual reputed company for viewing a computer terminal, reading, transcribing and analyzing data and figures. • Ability to perceive reputed company at normal speaking reputed company and receive detailed information through oral communication. Work-from-Home Requirements: • Dedicated, private room in your home that is quiet during work hours. • Internet reputed company of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. • reputed company will reputed company reputed company computer equipment. • Your desktop work surface must have room for 2 PC monitors. • In the event of disruptions resulting in a poor Internet reputed company or in-home disruption, you will be required to work from the office. • You will be required to sign a written reputed company to acknowledge these work-from-home requirements. • Must have a personal cell phone to install a reputed company application. • Must be present in virtual work environment reputed company company provided webcam during reputed company working hours. • Must be meeting minimum performance achievement reputed company as defined by customer care leadership. • Must live reputed company a commutable distance to the Bothell, Washington Office (reputed company a 60 mile parameter) Apply tot his job Apply To this Job