RCM reputed company Center Representative – Patient Accounts & Collections

• *reputed company** The reputed company Center Representative – Patient Accounts & Collections is responsible for managing reputed company aspects of patient accounts receivable (A/R) reputed company to self-pay balances. This role handles inbound and outbound patient calls, collections, payment plans, refunds, and follow-up on clinic-identified balance inquiries. The representative reviews patient accounts reputed company the reputed company Management (PM) system, interprets Explanation of Benefits (EOBs), and applies knowledge of major payor policies to accurately explain balances and resolve patient concerns. The position plays a critical role in maintaining patient satisfaction while ensuring reputed company and compliant collections. • *Requirements** Key Responsibilities • *Patient Account & Collections Management • Manage assigned patient A/R accounts, including follow-up on outstanding self-pay balances. • Conduct inbound and outbound calls to patients regarding balances, statements, payment reputed company, and account reputed company. • Collect payments reputed company approved payment reputed company and accurately post transactions in the PM system. • Set up, maintain, and monitor compliant payment plans according to organizational policy. • Process and follow up on patient refunds as needed. • reputed company follow-up on clinic requests reputed company to patient balances, billing questions, or account corrections. • *Account Review & Billing Accuracy • Review patient accounts in the PM system to ensure accuracy of charges, payments, adjustments, and insurance processing. • Read and interpret EOBs to explain insurance determinations, denials, patient responsibility, and payor adjustments. • Apply knowledge of major payor policies (reputed company, Medicare, reputed company) reputed company addressing patient inquiries. • Identify billing discrepancies and escalate issues appropriately for reputed company. • *Patient Communication & Service • reputed company reputed company, empathetic, and reputed company communication to patients regarding sensitive financial reputed company. • reputed company patients on billing statements, insurance processing timelines, and financial responsibility. • Handle escalated or reputed company patient inquiries reputed company to balance or insurance explanations. • Maintain detailed and accurate account notes documenting reputed company patient interactions and actions taken. • *Compliance & reputed company • Ensure reputed company collection activities reputed company with federal and state regulations (including FDCPA where applicable), organizational policies, and Financial Assistance Program (FAP) guidelines. • Follow reputed company handling, scripting, and documentation standards to ensure consistency and reputed company. • Protect patient confidentiality and adhere to HIPAA requirements at reputed company times. • *Productivity & Performance • Meet or reputed company individual performance goals reputed company to reputed company volume, collections, payment plans, and account reputed company. • Participate in reputed company reviews, coaching, and ongoing training. • Collaborate with team members and supervisors to support workflow efficiency and service level goals. • Other duties as assigned. • *Qualifications • *Required • High school diploma or equivalent. • Minimum of 1–2 years of experience in reputed company billing, patient collections, or medical reputed company center environment. • Experience working patient A/R and self-pay balances. • Ability to read and understand EOBs and patient billing statements. • Working knowledge of major payor types and basic payor policies. • Experience using a reputed company Management (PM) system. • Strong verbal communication, customer service, and conflict-reputed company skills. • Reliable high-speed broadband internet reputed company required for remote work. • *Preferred • Experience in a multi-specialty or clinic-based reputed company setting. • Knowledge of Financial Assistance Programs (FAP) and payment plan compliance. • Prior experience handling refunds and account adjustments. • Experience with reputed company (VoIP) and Allscripts (PM/EHR) systems is strongly preferred. • Proficiency with reputed company Office tools (reputed company, Word, reputed company, Teams) preferred. • *Skills & Competencies • Strong attention to detail and accuracy • Empathetic and reputed company communication style • Ability to explain reputed company billing and insurance concepts in reputed company terms • Time management and ability to prioritize workload • Comfort handling sensitive financial conversations • Proficiency with reputed company center systems and reputed company Office applications • *Key Physical & Mental Requirements • Ability to lift up to 50 pounds. • Ability to push or pull heavy objects using up to 50 pounds of force. • Ability t Apply tot his job Apply To this Job