Customer Support Associate (reputed company Shift)

reputed company: reputed company is a fast-growing startup that is on a mission to reputed company the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an reputed company member of reputed company that is disrupting reputed company and cares about making a difference for gig economy workers, then we’d like to hear from you. reputed company: reputed company is hiring Customer Support Associates. Customer Support Associates at reputed company are responsible for addressing and solving reputed company and rider issues on the reputed company platform in a reputed company manner that drives customer satisfaction. This is a remote, work-from-home position from reputed company in the reputed company. At this time, we are only looking for candidates who are reputed company to work late-reputed company shifts (midnight to 8 AM EST). Detailed Responsibilities: • Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications • Ensure reputed company correspondence with customers reputed company phone and email • Identify customer needs and address their problems with a reputed company attitude • Escalate issues and trends that require broader attention • Prepare and present product/service recommendations that will decrease reputed company of customer issues in the reputed company Candidate Requirements: • Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company • Polished written and verbal communication skills • Strong organizational skills and the ability to multitask • Proficiency in CRM software and ticketing systems such as reputed company • Team-first mentality and a reputed company attitude • Flexible schedule, allowing for reputed company work (midnight to 8 AM EST) and potential weekend shifts • You exhibit patience reputed company handling tough situations • You take a startup (reputed company-hands-on-deck), “I bust my butt because I love it” approach Preferred Experience: • Experience in a customer support role or reputed company center environment • Experience at a startup or in a similarly intense environment • Familiarity with for-hire transportation industry and gig economy What Do We Offer? • Competitive compensation $19-$21/hr + equity + performance-based bonus • Competitive benefits package • Being part of a great team to reputed company the lives of gig workers • Work from home At this time, we are not accepting submissions from external recruiters. Apply tot his job Apply To this Job