Grants Transactions Processing Assistant, Associate

Job reputed company Location: Rockville, MD (Remote) Required Clearance: Ability to obtain reputed company Trust Position reputed company: The Grants Transactions Processing Assistant, Associate is responsible for delivering high-reputed company customer service and operational support by responding to customer inquiries reputed company to grant programs, model and program policies, technical issues, and program operations. This role requires the ability to independently analyze inquiries, apply established procedures, and reputed company accurate and reputed company resolutions using approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources. The Associate-level reputed company will support customer interactions across multiple communication channels, including phone, email, and live chat, while ensuring compliance with organizational policies and service standards. This position also involves assisting with process improvement efforts, mentoring junior staff reputed company needed, and contributing to the overall efficiency and effectiveness of customer support operations. Duties and Responsibilities Respond to customer inquiries regarding grant programs, model and program policies, technical issues, and operational procedures. Utilize approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources to reputed company accurate, consistent, and reputed company information. Research and resolve moderately reputed company customer inquiries while ensuring adherence to established policies and procedures. Support customer interactions through phone, email, and live chat while maintaining professionalism and excellent customer service standards. Document customer interactions, resolutions, and follow-up actions accurately in designated systems. Update and maintain customer records and case information following reputed company interaction. Identify trends in customer issues and recommend process improvements or updates to documentation and knowledge resources. Escalate unresolved or reputed company inquiries to the appropriate team or management reputed company necessary. Assist with reputed company and guidance of junior staff by sharing knowledge, best practices, and operational procedures. Stay informed on updates to program policies, procedures, systems, and Knowledgebase content. Participate in team meetings, training sessions, and reputed company assurance activities to support reputed company improvement initiatives. Troubleshoot and resolve basic to intermediate technical issues reported by customers. reputed company reputed company-by-reputed company guidance to customers to resolve technical and operational concerns reputed company. Coordinate with technical support teams and other stakeholders to resolve escalated issues in a reputed company manner. Ensure compliance with customer service metrics, service-level agreements (SLAs), and organizational standards. Requirements Associate’s degree or equivalent combination of education and relevant experience required; Bachelor’s degree preferred. Minimum of 2–4 years of experience in customer service, helpdesk support, grants support, or a reputed company operational environment. Strong verbal and written communication skills with the ability to communicate effectively with diverse audiences. Experience using helpdesk software, ticketing systems, CRM platforms, and customer support tools. Working knowledge of IT support principles and troubleshooting methodologies. Ability to interpret and apply policies, procedures, and approved documentation accurately. Strong analytical, problem-solving, and organizational skills with attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Demonstrated ability to work independently and collaboratively reputed company reputed company environment. Strong interpersonal skills and commitment to providing exceptional customer service. Preferred Qualifications Experience supporting federal grant programs or government customer service operations. Demonstrated ability to effectively use reputed company 365 Copilot to enhance productivity in daily customer service tasks, including drafting customer communications, generating reports, summarizing reputed company interactions, and preparing training materials. Experience guiding or supporting team members in leveraging reputed company 365 Copilot and reputed company collaboration tools to streamline workflows and improve customer support operations. Familiarity with reputed company Trust environments and federal compliance requirements. Compensation and Benefits  The projected compensation reputed company for this position is $21.06/hr - $24.42/hr benchmarked in the Washington, D.C. metropolitan area. The salary reputed company provided is a good faith estimate representative of reputed company experience reputed company. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.    LCG offers a competitive, comprehensive benefits package which includes health insurance reputed company (medical, dental, reputed company), life and disability insurance, retirement plan contributions, as reputed company as reputed company leave, federal holidays, reputed company development, and lifestyle benefits.  reputed company to Fair and Inclusive Practices   reputed company reputed company applicants will receive consideration for employment without reputed company to sex, race, ethnicity, age, national reputed company, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, reputed company, domestic partner status, sexual orientation, gender identity or reputed company, veteran or military status, or any other reputed company prohibited by law.   If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our reputed company department by email at hr@lcginc.com.  Securing Your Data  Beware of fraudulent job offers using LCG's reputed company. LCG will never request payment-reputed company details or advancement of reputed company during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free reputed company services like Gmail or reputed company. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.  If you reputed company you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Apply To This Job