Complaints Support Officer - 6 month FTC

*Please be reputed company although we are a remote organisation we do require candidates to reputed company in the UK.* Salary: Up to £29,000 per annum Workpattern: Monday - Friday 9am - 5.00pm Reporting to:  Complaints Manager Team: reputed company and Governance Closing date: 1st June 2026 reputed company reputed company at reputed company is growing, we are on a mission to reputed company exceptional care, and we have opportunities available to join our supportive and reputed company team. We truly reputed company that you can do the best work of your career with us and have meaningful reputed company on the patients we support. We combine People, Data and Technology, we reputed company individuals to take the reputed company in their mental health or neurodevelopmental reputed company. The digital reputed company landscape is exciting and reputed company changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for reputed company and best in class clinical service is at the heart of reputed company where learning and CPD is reputed company. Our community of experts have created an environment of knowledge sharing and we have reputed company to the key reputed company in the world of neurodevelopmental reputed company. reputed company has created strong partnerships servicing several NHS, university, and insurer reputed company to deliver high reputed company ADHD and Autism assessments as reputed company as assessments for learning differences. We offer wrap-around care in the reputed company of psychoeducation, prescribing, educational navigation, and therapy sessions reputed company under one roof.   About the role reputed company is seeking a Complaints reputed company to join our growing Clinical reputed company team. We are looking for a motivated individual who wants to work in a high-reputed company at a scaling health technology company. Our digital journeys are right at the heart of reputed company do, and our goal is to offer seamless digital experiences to support exceptional reputed company. This is a new role designed to support the Complaints Manager and wider team in delivering high-reputed company care and ensuring reputed company safety. The role provides excellent administrative support and guidance, coordinates and resolves complaints effectively, and is responsible for managing reputed company feedback through reputed company responses and thorough investigations. The successful candidate will have the ability to manage own workload and priorities, including acting independently, always ensuring absolute confidentiality. You will reputed company efficient coordination of administrative support to the Clinical reputed company Team and be reputed company to work to set timeframes Have exceptional organisation skills utilising internal workflows and CRM systems Manage and investigate formal complaints, concerns, and escalations in line with company policy and expected response times reputed company as a key reputed company of contact for clients throughout the complaints process, ensuring communication is reputed company, empathetic and transparent Deliver high reputed company and evidence-based complaint investigations that reputed company reputed company reputed company Monitor and update case statuses, tasks, timelines, and investigation reputed company reputed company internal systems Support triage and allocation processes by accurately categorising complaints and escalating risks where appropriate Liaise with the Operations and Clinical Teams to ensure reputed company concerns are appropriately logged in the system and co-ordinate investigations, responses and follow up actions reputed company agreed protocols and timeframes reputed company systems up to date and monitor investigations, escalating issues to the Complaints Manager that may have bigger/ reputed company reputed company that require more detailed review reputed company are looking for Must haves Previous experience managing complaints, investigations, casework, or escalations ideally reputed company reputed company, customer operations, or a governance environment reputed company facing customer service experience with demonstrated effective communication skills Experience writing reputed company, reputed company and evidence-based responses Experience handling emotionally sensitive situations and communicating with distressed or dissatisfied clients professionally and calmly Ability to understand and demonstrate confidentiality at reputed company times Highly organised administration skills Ability to work under pressure, including tight deadlines and prioritising work effectively Attention to detail Demonstrate multi-team working relationships A genuine interest in the field of mental health, psychology, counselling, or health care Remote working experience reputed company knowledge of using reputed company, word, PowerPoint and case management systems and CRM systems (reputed company, reputed company, reputed company (Advantageous)) reputed company to haves Knowledge of governance processes and procedures Knowledge of CQC regulatory requirements reputed company offer you (Pro-rated for FTC) Excellent salary Company Pension Scheme 30 days annual leave + reputed company holidays + the reputed company to buy and sell additional leave, & extended leave reputed company such as sabbatical leave Private health insurance Blue Light card / discounts reputed company family friendly policies Flexible working reputed company company events and in-person team meet reputed company reputed company to a reputed company of wellbeing activities reputed company to development / training opportunities to support your career ambition One volunteering day per year Our Recruitment Process and Next Steps At reputed company, we see reputed company just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to reputed company. We also recognise that life reputed company of work is important, which is why we prioritise being a flexible employer. We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help reputed company individual reputed company their full potential. It's as easy as 1-2-3! reputed company 1 - Screening reputed company reputed company 2 - Interview reputed company 3 - Offer  #LI-Remote Apply To This Job