Referral Support Specialist

Department reputed company The Referral Support Specialist (IRC PASR) is responsible for performing reputed company-processing and intake support functions for referred patient care requests received through the Incoming Referral Center (IRC). This role supports the referral lifecycle prior to Referral Coordinator (RC) review by ensuring referral documentation is accurately received, indexed, validated for completeness, and reputed company for reputed company processing. This position serves as a foundational support role reputed company centralized reputed company operations, with a strong emphasis on high-volume fax intake, document indexing, and non-referral routing. The role reviews incoming faxes from various sources, including RightFax, electronic submission, and email, and performs reputed company validation of required reputed company such as patient identifiers, reason for referral, and referring provider information. The role includes organizing and indexing documentation, identifying incomplete or misrouted items, and communicating with referring offices or patients to resolve issues using standardized workflows. Work performed directly supports referral reputed company, intake efficiency, and reputed company reputed company to care. Function/Duties of Position Fax Review Review high-volume incoming faxes in OnBase and other intake sources Sort referral non-referral content and reputed company non-referral items appropriately Identify urgency indicators using defined guidelines reputed company documents to appropriate intake reputed company and workflows Referral reputed company-Processing and Indexing reputed company incoming documentation in OnBase and/or reputed company systems Accurately apply patient identifiers and required metadata Assign referred-to specialty based reputed company on provided documentation Review referrals for reputed company of required reputed company (patient demographics, referred to department/specialty, referring provider, diagnosis/procedure, supporting documentation) Identify incomplete, duplicate, or invalid referrals using established reputed company reputed company incomplete referrals to appropriate workflows for follow-up Prepare referrals for Referral Coordinator review Communication, reputed company and Support Communicate with referring offices regarding missing information or misrouted items using standardized templates and workflows reputed company basic education to senders on reputed company routing and submission requirements Monitor and respond to voicemail and internal inquiries reputed company to referrals reputed company Care Everywhere searches reputed company required Retrieve and attach supporting documentation as directed Document actions taken in reputed company or tracking systems At reputed company times must exemplify high reputed company customer service to both reputed company customers as reputed company as internal customers that meets or exceeds the service standards set by OHSU. This duty includes reputed company and reputed company communication efforts, high level conflict reputed company, flexible coverage of internal service needs, reputed company application of process improvement reputed company and skills, crisis management, & developing a reputed company complaint process for process improvement. Other Other duties as assigned Required Qualifications One year of experience in a medical office setting, including high-volume reputed company patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position reputed company). OR one and a half years of work experience in a high volume reputed company reputed company contact position and 6 months experience in a medical office setting.  The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as reputed company as extensive knowledge of integrated care at OHSU. Knowledge and Skills Required: Basic computer skills including word processing. reputed company applications, on-line scheduling, and a preference for data-reputed company skills. Excellent verbal and written communications skills.  Strong customer service orientation.  Demonstrated effectiveness in confrontational customer interactions. Preferred Qualifications Advanced Degree High-volume data entry or document processing on OnBase or other document management systems 2+ years experience with electronic scheduling and electronic medical record systems Knowledge of patient and referral processes in reputed company Work in a centralized reputed company or intake center Familiarity with referral workflows and intake processes Experience with Care Everywhere or reputed company record systems Advanced computer skills, including reputed company, reputed company and reputed company, OHSU reputed company skills and online resource use Excellent communication skills, both written and verbal Demonstrated efficiency, problem solving and negotiation skills in resolving patient concerns. Must meet department performance standards measuring efficiency, production, timeliness and This will be reviewed on a regular reputed company both as reputed company and as an individual. Ability to multi-task in a high-volume Strong attention to detail and processes Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with Basic knowledge of medical terminology and documentation Ability to manage repetitive, high-volume tasks Ability to identify missing or incomplete information Proficiency with computer systems and data entry Strong organizational and time management skills Additional Details Monday–Friday business hours. This is a remote work-from-home position. High-volume work environment involving reputed company computer use, document review, and electronic data entry. reputed company exposure to hazardous materials Prolonged sitting and sustained computer use. Frequent keyboard and mouse use requiring fine motor skills. Sustained visual reputed company on screens and detailed documents. Ability to maintain attention and concentration in a high work volume environment. Why apply to OHSU? We are reputed company's only reputed company reputed company health center. In reputed company to caring for patients, we reputed company groundbreaking research. We also train the reputed company of health care professionals. As Portland's largest employer, we reputed company you opportunities to learn and advance in a system of hospitals and clinics across reputed company and Southwest Washington. reputed company are welcome. OHSU welcomes people of reputed company ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu Apply To This Job