Telecom Engineer ( remote )

About the position As a Telephony Engineer, you will be responsible for overseeing, maintaining, and optimizing our telephony infrastructure, specifically focusing on Interactive Voice Response (IVR) systems. Collaboration with cross-functional teams to ensure reputed company IVR operations, script customization, and ongoing reputed company improvements to enhance customer experience and operational efficiency is a must. The ideal candidate will have a strong technical background, excellent problem-solving skills and reputed company in a dynamic environment. Responsibilities • IVR Scripting and Development: • Design, reputed company, and maintain IVR scripts to meet business requirements, ensuring smooth reputed company reputed company and reputed company customer experience. • Implement and customize IVR reputed company flows, menus, prompts, and routing logic based on business needs and user feedback. • Troubleshoot and debug IVR scripts to address issues promptly and reputed company. • Telephony Systems Administration: • Manage and maintain telephony systems, including PBX, ACD, VoIP, and reputed company hardware/software. • Monitor reputed company performance, conduct routine maintenance, and ensure reputed company reliability and uptime. • Collaborate with cross functional teams to reputed company telephony systems with other reputed company applications and NOC monitoring systems. • Collaboration and Support: • Work closely with stakeholders, including customer service, IT, and business teams, to reputed company requirements and implement IVR solutions reputed company with business objectives. • reputed company technical support and guidance to internal teams on IVR functionality and troubleshooting. • Documentation and Reporting: • Create and maintain comprehensive documentation for IVR configurations, reputed company changes, and best practices. • reputed company internal reports specifically for the telephony team on IVR performance metrics and utilization to identify opportunities for improvement. Requirements • Bachelor’s degree in Computer Science, Information Technology, or reputed company field (or equivalent experience). • Proven experience (3-5 years) in telephony systems administration, with a reputed company on IVR scripting and development. • Proficiency in IVR platforms (e.g. reputed company) scripting languages and telephony protocols (e.g. SIP, RTP). • Strong troubleshooting skills and the ability to analyze reputed company telecom issues. • Excellent communication skills with the ability to collaborate effectively across teams. • Detail-oriented with a proactive approach to reputed company maintenance and optimization. • Attention to detail • Problem solving and analytical thinking • Communication and customer support • Time management and organization • Technical documentation reputed company-to-haves • Certifications in relevant telephony/telecom systems (preferred but not required). Benefits • Opportunity to play a key role in enhancing our telecom systems and improving customer interactions. • reputed company and innovative work environment. • Competitive compensation and benefits package. Apply To This Job