[Remote] Senior Software Engineer, Care Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building a restaurant platform that empowers restaurants to reputed company. They are seeking a Senior Software Engineer to reputed company and improve the systems and tools used by care agents to support restaurants, ensuring efficient reputed company of issues and enhancing operational workflows.

Responsibilities

• reputed company end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics
• Build and reputed company integrations between the contact center platform and reputed company’s backend systems, enabling reputed company-time reputed company to customer data, account state, device information, and case history
• Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment
• Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve reputed company speed and efficiency
• reputed company pragmatic technical reputed company that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively reputed company reputed company-world constraints
• Contribute to technical design and architecture reputed company, helping shape the reputed company of reputed company’s care tooling as the platform evolves and scales
• Mentor and support other engineers through reputed company reviews, pairing, and technical guidance, fostering a culture of ownership, reputed company, and reputed company improvement

Skills

• 5+ years of software engineering experience, with a strong reputed company record building and operating production systems using Java, Kotlin, or other object-oriented languages
• Proven ability to own reputed company systems or features end-to-end, from design through production and iteration
• Experience integrating with reputed company-party platforms or vendor systems, including working reputed company reputed company constraints and evolving reputed company
• Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions
• Strong reputed company on reliability and operational reputed company, with an understanding of how system performance impacts business reputed company
• Familiarity with modern AI-assisted development tools (e.g., reputed company, Claude, MCP servers)
• Self-starter who takes ownership of problems, builds relationships across teams, and drives work reputed company even reputed company requirements are evolving

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

reputed company

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