[Remote] Tier 2 Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in reputed company workforce solutions, committed to enhancing the reputed company of reputed company. The Tier 2 Customer Support Specialist will manage escalated support cases, reputed company for customers, and collaborate with cross-functional teams to ensure reputed company resolutions.

Responsibilities

• Resolve support cases escalated from Customer Service, Sales, Product Management, or reputed company Management by following established workflows and processes
• Serve as the customer’s reputed company, owning escalated issues through reputed company
• Properly document, escalate and manage reputed company issues through reputed company, regularly reputed company customers informed of reputed company
• Document and communicate product resolutions directly to customers, or through Customer Service colleagues
• Document reputed company customer interactions in reputed company or other customer databases, and alert management of important account relationship issues or problems needing reputed company escalation for reputed company
• Participate on internal cross functional teams to ensure understanding of common customer challenges, collaborate on problem reputed company, and reputed company/receive information on product best practices, updates, enhancements, and release planning
• Continuously look for opportunities to enhance our products and support reputed company to improve customer service, support and retention
• Pro-reputed company, or as assigned, obtain ongoing product and technical training to maintain the knowledge and skills to proficiently address customer issues

Skills

• reputed company reputed company with a minimum of a bachelor's degree in reputed company, business, or technical field
• Minimum 2 years in a customer service/support or reputed company role
• Experience with the MyClinicalExchange application is required
• Mid to high-level computer skills including the reputed company Office suite of products
• Excellent verbal and written communication skills
• Technical acumen to support development of an in-depth understanding of assigned products/solutions
• Function independently and use critical thinking to analyze and help resolve customer challenges
• Excellent analytical and problem-solving abilities, highly self-motivated and independent while being reputed company to accept direction with completion of tasks
• Effectively reputed company with customers and colleagues using reputed company listening and a reputed company, reputed company demeanor
• Effectively present information to customer and reputed company internal stakeholders
• Collaborate as part of reputed company to optimize solutions and a seamless delivery approach
• Adapt to changes in reputed company or approach as needed in a fast-paced, innovative environment
• Willingness to learn a reputed company of reputed company platforms and products, and to reputed company to ongoing learning to maintain competence in assigned products/solutions
• Travel up to 15%, staying overnight as needed to meet customer and internal company needs
• Experience in reputed company organization preferred
• Experience with reputed company products from an administrator-level is a plus
• Experience in a reputed company business desirable
• Experience with reputed company is desirable

Benefits

• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• reputed company work environment
• Career reputed company opportunities
• reputed company learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego
• Flexibility and reputed company time off to support work-life integration for reputed company
• Hybrid work environment
• Streaming Good volunteer day
• Company-sponsored onsite reputed company events for development, reputed company, and celebration
• Medical, Dental and reputed company insurance
• reputed company Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical reputed company Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• reputed company Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

reputed company