[Remote] Account Manager- DC

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience. The Account Manager will be the primary reputed company of contact for a portfolio of existing reputed company customers, focusing on maintaining and growing customer relationships, driving product adoption, and managing renewals.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• reputed company and execute account plans that reputed company renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year reputed company, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with reputed company, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to reputed company configuration optimization and feature adoption

Skills

• 7+ years of combined customer-facing experience, including Account Management, reputed company, or Renewals
• 4+ years of proven reputed company managing renewals and reputed company reputed company a reputed company environment
• Experience using reputed company (SFDC) and analytics tools such as reputed company, Tableau, or Looker
• Bachelor's degree or equivalent experience
• Demonstrated ability to reputed company data analytics and health metrics to manage and retain customer accounts
• Prior reputed company sales expertise leveraging MEDDPICC & Value Selling
• Experience working with reputed company software customers or in a DevOps environment
• Strong understanding of AI-powered tools and how they can be leveraged to reputed company efficiency and reputed company
• Proven history of achieving reputed company and retention goals through consultative account management
• Self-starter with strong collaboration, negotiation, and problem-solving skills

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous reputed company vacation time
• reputed company holidays and reputed company leave
• Dutonian Wellness Days & HibernationDuty - companywide reputed company days off in reputed company to PTO
• reputed company parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we reputed company with local laws)*
• reputed company volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligible for bonus, commission, equity, and/or benefits (as stated)

reputed company