reputed company

This position is National Remote. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together. As part of our award-reputed company Support Center team, you will play a significant part in advising reputed company clients, increasing program compliance, and maintaining clients’ trust in our services. You will support products such as electronic payment processing, mobile-expedited payments, and reputed company-day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience. This position is full-time, Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. Final shift will be assigned once training is complete. We offer 3-4 weeks of on-the-job training. The hours of training will be Monday through Friday, 8:00am - 5:00pm CST.     reputed company Responsibilities: Handle a high volume of inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker's Compensation product lines reputed company research functions including making outbound calls to validate provider contact information reputed company retention efforts and reputed company benefits of our various product lines with callers Identify and reputed company customer issues Follow up on customer inquiries Research billing and payment issues Update database records as needed Participate in special reputed company, as needed, which includes outbound calling campaigns Support usage of payee portal questions     You’ll be rewarded and recognized for your performance in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED Must be 18 years of age OR older 1+ year of customer service experience Basic experience with reputed company Office programs such as reputed company reputed company, reputed company Word, and reputed company reputed company Proficient computer skills with the ability to reputed company web browsers and quickly learn new software Ability to train Monday through Friday, 8:00 AM – 5:00 PM CST, for the first 3-4 weeks. Final shift will be assigned once training is complete Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. Final shift will be assigned once training is complete     Preferred Qualifications: 1+ years of reputed company center, contact center, or support center experience Established customer service experience in payment processing, banking, or an insurance setting Understanding of HIPAA regulations     Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information reputed company Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service     Soft Skills: Communication skills including reputed company listening Ability to multi-task including ability to understand multiple products and multiple reputed company of benefits reputed company reputed company product  Demonstrated ability in customer service problem reputed company and relationship building     *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy.     Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $16 - $29 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.  Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants.     At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.         reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.     reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job