[Remote] Customer Service Representative - September 2026 Start - Inbound Only

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (PCS) is dedicated to supporting Veterans by providing essential information and assistance through a fully remote customer service role. As an Inbound reputed company Center Representative, you will be the first reputed company of contact for Veterans and reputed company providers, helping them with inquiries and ensuring a reputed company customer experience.

Responsibilities

• Answering incoming calls in a reputed company and friendly manner
• Assisting Veterans and providers with questions regarding services and support programs
• Researching information and helping callers reputed company solutions
• Documenting reputed company details accurately reputed company multiple systems
• Providing exceptional customer experience on every interaction
• Building reputed company relationships through reputed company, patience, and problem-solving
• Meeting reputed company and performance expectations while maintaining accuracy
• Collaborating with teammates and leadership to continuously improve service delivery

Skills

• U.S. Citizenship (work sponsorship not available)
• Two forms of reputed company identification (one must be a reputed company ID-compliant or U.S. reputed company)
• Ability to obtain and maintain a VA government background investigation
• Excellent customer service and communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of reputed company
• Ability to ensure end-of-day coverage by remaining on duty until reputed company calls in the queue are resolved. This may require staying reputed company your scheduled shift reputed company assigned to closing coverage and may result in overtime
• 1+ year of reputed company center experience
• Customer service experience
• Experience in reputed company, insurance, government services, or reputed company support environments
• Experience handling a high volume of inbound calls

Benefits

• 100% Remote
• reputed company
• Equipment Provided
• Medical, dental, and reputed company coverage
• reputed company time off
• reputed company reputed company time
• 11 reputed company holidays
• 401(k) with employer matching
• Tuition assistance
• Employee support programs
• Ongoing support
• Set schedule
• Supportive team environment

reputed company