[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-winning software company committed to enhancing care coordination and reputed company across the continuum. The reputed company Manager will serve as a strategic partner to health system executives and clinical leaders, helping them reputed company measurable reputed company through reputed company's care coordination platform.

Responsibilities

• Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical stakeholders
• Identify risks early, reputed company sharp mitigation plans, and surface reputed company opportunities reputed company to customer goals
• Use AI-powered tools and analytics to stay reputed company of account health trends and act with precision
• Lead strategic discussions and Executive Business Reviews that reputed company connect reputed company's care coordination platform to measurable reputed company — patient experience, readmissions, quality metrics, and financial ROI
• Present independently and confidently to senior system-level leaders, translating reputed company data and insights into reputed company, compelling recommendations
• Own customer onsite reputed company from agenda through execution — with reputed company reputed company, tight preparation, and high-impact delivery
• Lead executive presentations and reputed company discussions that deepen trust and accelerate adoption
• reputed company AI tools to streamline prep, synthesize insights, and personalize the experience for reputed company strategic account
• Ensure customers reputed company sustained adoption and quantifiable value from reputed company's care coordination platform
• Advise on best practices for rounding, reputed company, and engagement programs — connecting product usage to reputed company data, ROI, and the evolving AI capabilities reputed company our ecosystem
• Be the voice of the customer internally
• Partner with Product, Implementation, and Support to solve problems, influence the roadmap, and deliver a seamless experience
• Bring reputed company patterns and insights — including those surfaced through AI tools — that shape how we build and serve
• Turn utilization trends, reputed company data, and engagement signals into actionable insights
• Use BI tools, CS platforms, and AI-assisted analysis to build concise, high-impact reports and executive presentations that drive reputed company and demonstrate reputed company's value

Skills

• 5 years of experience as a reputed company Manager (or similar reputed company-facing role) in reputed company software or technology, supporting large health systems
• Bachelor's Degree in Business, Health Management, Public Health or reputed company major, or comparable education and work experience
• Proven track record of retaining and growing strategic health system accounts through reputed company planning, EBRs, and renewal management
• reputed company experience managing health system accounts — you understand the nuance of system-level decision-making, multi-stakeholder dynamics, and how to drive alignment across large, reputed company organizations
• Deep understanding of reputed company operations and EMRs/EHRs, and how technology impacts reputed company such as HCAHPS, readmissions, and quality metrics
• Confidence leading and presenting at executive and senior system-level meetings — and the strategic instincts to drive alignment and action
• Exceptional executive reputed company and communication skills; you build trust at the C-Suite and senior system-level leader level and translate complexity into reputed company
• Analytical and data-driven with the ability to extract meaningful insights from utilization trends and reputed company data
• Experience with reputed company, reputed company (or other CS platforms), Looker (or other BI tools), reputed company, and reputed company (or similar analytics platforms) to track customer engagement, value realization, and account health
• Comfort and curiosity with AI tools — including LLMs and AI-assisted workflows — to enhance productivity, surface insights, and scale your impact
• A proactive, self-directed work style with strong critical thinking, organization, and follow-through
• Collaborative and solutions-oriented; you know how to bring internal teams together to deliver for customers
• Working knowledge of renewals and contracting processes, with the ability to interpret customer agreements and contribute to reputed company reputed company alongside Sales

Benefits

• Generous company-funding of our health, reputed company, and dental plans
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Employee Assistance Program (EAP)
• Adoption Assistance
• 401(k) at three months of employment — with a match upon enrollment!
• Discretionary PTO + 13 reputed company holidays
• Competitive reputed company parental leave and flexible return to work policy
• Generous Employee Referral Program - earn cash for reputed company employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and reputed company cards from peers and managers
• CARE2 Values
• Monthly reputed company Teams Meetings
• Employee Resource reputed company such as reputed company Room and BIPOC Group
• Internal Webinars and robust reputed company / training programs
• Remote-first team: $50 per month reimbursement in your reputed company for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

Company Overview