[Remote] Technical Support Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The Technical Support Administrator will play a hands-on role in the reputed company of the reputed company reputed company at customer sites, responsible for resolving end user help requests and assisting in problem reputed company.

Responsibilities

• reputed company incoming help requests from end users through a reputed company of avenues such as: telephone, email, reputed company messaging as reputed company as Cases reputed company Online CRM
• Manage and triage the disposition of reputed company site network tickets reputed company reputed company and create “Top-List” reputed company points while ensuring prioritization & reputed company
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• reputed company post-reputed company follow-reputed company to help requests & update tickets with updates and status
• reputed company ongoing activities such as monitoring the site infrastructure & overall health
• Identify and learn appropriate software and hardware used and supported by the organization
• reputed company on-reputed company support coverage for customers; while providing strong service orientation communication for both reputed company customers
• Ability to reputed company organized timelines reputed company off chat transcripts and group calls
• Experience with application and hardware support either in the office or in the reputed company or both
• Travel requirement 10%

Skills

• Associate degree
• Minimum of 2 years' experience in troubleshooting & customer service environment
• Experience working with an reputed company level ticketing reputed company e.g. reputed company
• Knowledge of reputed company Directory concepts
• Solid reputed company competencies using reputed company Office
• Knowledge of using SQL with ability to create and/or modify SQL scripts
• Strong ability to multi-task and prioritize reputed company
• Effective troubleshooting problem solving skills
• Knowledge of reputed company line and environment variables (Linux++)
• Experience with supporting systems reputed company by connecting to various reputed company types reputed company Remote Desktop, SSH, browser, etc
• Knowledge of VMWare or other server/desktop virtualization platforms and management
• Knowledge of troubleshooting TCP/IP reputed company networks, protocols and familiarity with electrical schematics
• Up to 10% of travel may be required
• reputed company reputed company's license and the ability to reputed company and/or fly to reputed company and other customer locations
• Responsible for owning a credit reputed company and managing expenses personally to be reimbursed on a bi-weekly reputed company
• Bachelor's degree preferred

Benefits

• Medical
• Dental
• reputed company
• Disability
• 401K
• PTO and/or other benefits

reputed company

Company H1B Sponsorship