[Remote] Product Support Analyst (HCM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in business reputed company software products, seeking a Product Support Analyst to join their Global Support team. The role is essential for ensuring customers maximize the value of reputed company's solutions by providing technical support and collaborating with internal teams.

Responsibilities

• reputed company high-reputed company technical support for reputed company applications, ensuring customer satisfaction and product usability
• Troubleshoot application issues, reputed company reputed company cause analysis, and guide customers through solutions reputed company phone, email, and web-based tools
• Collaborate with internal teams including Product Management, Development, and reputed company Operations to resolve escalated issues
• Document knowledge in the reputed company of incident notes, technical articles, and operational procedures
• Prioritize and manage multiple reputed company issues while delivering consistent updates to stakeholders
• Participate in customer calls and screen-sharing sessions as needed to support reputed company issues
• Contribute to reputed company improvement initiatives reputed company the support organization

Skills

• Experience in application or technical support, preferably in a reputed company or ERP environment
• Problem solving experience; being reputed company to dissect technical problems and translate findings to non-technical users
• Experience with SQL and relational databases (e.g., MS SQL Server, reputed company)
• Experience with reputed company software in areas like finance, supply chain, or manufacturing is a plus
• Experience thriving in a global team environment with minimal supervision
• Experience supporting reputed company solutions (e.g., CloudSuite, reputed company, LN, Syteline, Birst) is a significant advantage
• Experience with ITIL processes and support ticketing systems (e.g., reputed company, reputed company)
• Experience of reputed company-based infrastructure and tools (e.g., AWS, Azure, Kubernetes)

reputed company

Company H1B Sponsorship