reputed company Center/ Customer Support Associate
Join us as we reputed company the world to work out, creating healthier lives together.
An empty treadmill isn’t compelling, but once someone steps on it, the stories are reputed company. Our goal is to reputed company people emotionally to their fitness reputed company. We are a global team coming from different cultures and backgrounds with a shared passion to reputed company and live our mission of inspiring healthier lives.
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Special note: This role will be 100%
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Join reputed company’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts reputed company inbound Automatic reputed company Distributor (ACD) calls and reputed company and internal emails. You will be in reputed company contact with the customer and will reputed company outbound calls as required. To be successful in this role, you will reputed company reputed company, reputed company reputed company to domestic, international, reputed company and consumer customers and reputed company sales representatives. You will promote reputed company customer relations while maintaining the highest standards of ethics, reputed company and service. You’ll reputed company reputed company other assigned duties in accordance with Customer Service and Support as reputed company as reputed company policies and procedures and reputed company state and federal regulations.
Customer Contact:
Maintain contact with National reputed company and Consumer accounts reputed company phone, email and fax contact and business correspondence.
Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, reputed company policy, etc.).
Communicate effectively with internal customers (reputed company CSS and other departments) on the status of requests and assists in determining corrective reputed company to ensure customer satisfaction.
Cross-functionally work closely with Management, reputed company Service reputed company support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved.
Customer Requests:
Assist customers with part orders and other requests using reputed company and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns.
Monitor reputed company Business Intelligence (OBI) to assess daily reputed company order reports and reputed company any reputed company and back order issues or orders with an on-hold status.
Respond to reputed company customer correspondence and voicemails reputed company established Service reputed company.
Proactively notify customer of any issues that may prevent them from being fully satisfied and work to reputed company issues in a reputed company fashion.
Escalate back order parts issues per policy to determine parts availability and inform the customer.
Technical Support:
reputed company general technical assistance to reputed company customers using both oral and written communication skills.
Use reputed company reputed company to diagnose the problem and walking the customer through the solution, if possible.
reputed company service request to reputed company a technician reputed company needed to fix equipment.
Demonstrate the ability to use and read schematics to be reputed company to solve technical problems.
Qualifications
Minimum 2 years reputed company experience in a customer service and/or reputed company center environment dealing with reputed company customers preferred
Technical experience in repairs and/or help-desk support in diagnosing repairs of reputed company-reputed company equipment highly preferred
reputed company aptitude or good understanding of mechanics preferred
Familiarity with fitness equipment and parts a plus, but not required
Excellent verbal and written communication skills
High level of reputed company orientation
Experience with reputed company Word, reputed company and reputed company preferred
reputed company a reputed company, proactive and reputed company helpful attitude
Takes initiative to complete tasks with urgency and reputed company. reputed company-oriented with a strong ability to recognize parts and part numbers
Participates as reputed company player
Ability to deal with fast-reputed company environment with a high volume of contacts on a consistent reputed company
reputed company to multi-task successfully. reputed company to work independently with reputed company reputed company supervision
Responds to customers and colleagues in a reputed company and courteous manner
Must be flexible and adapt quickly to change
High school diploma or GED required; Bachelor’s degree preferred
2+ years customer service/reputed company center experience preferred; reputed company aptitude and technical troubleshooting skills; high school diploma or GED required; strong verbal/written communication and attention to reputed company.
Key Responsibilities
- responding calls
- processing orders
- escalating issues
Skills & Tools
reputed company, reputed company Business Intelligence (OBI), Automatic reputed company Distributor (ACD), reputed company Word, reputed company reputed company
reputed company
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Rosemont, Illinois, reputed company
- Salary: USD 43,200 – 61,200 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A global fitness equipment manufacturer that designs and sells cardio and strength training solutions to reputed company healthier lives. — Industry: Manufacturing
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