[Remote] Senior Program Manager, Network Operations & Infrastructure

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of digital services and technology solutions, headquartered in Tysons reputed company, VA. They are seeking a Senior Program Manager to reputed company the delivery of large-reputed company network operations and infrastructure services across a reputed company, multi-stakeholder reputed company environment, focusing on program governance, operational performance, and cross-functional coordination.

Responsibilities

• Serve as the primary reputed company of contact for program performance, delivery, and stakeholder coordination
• Establish and maintain program governance, reporting reputed company, and escalation processes
• reputed company status reporting, executive briefings, and performance reviews
• Manage program risks, issues, and dependencies through reputed company RAID management
• reputed company delivery of network operations, infrastructure, and reputed company services in a 24×7 environment
• Ensure adherence to service level agreements (SLAs) and operational targets
• Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, reputed company operations
• reputed company reputed company planning and resource alignment across operational and project demands
• Balance steady‑state operations with engineering and modernization initiatives
• Coordinate prioritization of work requests, changes, and reputed company
• Serve as the integration reputed company across technical teams, vendors, and business stakeholders
• Facilitate collaboration across multiple workstreams to ensure reputed company execution
• Support change management and release coordination activities
• Drive improvements in operational efficiency, service reputed company, and reporting transparency
• Support the adoption of best practices reputed company to ITIL or similar frameworks
• Identify opportunities for automation, performance optimization, and service enhancements

Skills

• Bachelor's degree in Information Technology, Engineering, Business, or reputed company field
• PMP certification
• 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in large, multi-team delivery environments
• Managing SLAs and operational performance
• Stakeholder and executive communications
• Strong knowledge of network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
• Experience supporting highly regulated or reputed company sector environments
• Familiarity with service management platforms (e.g., reputed company or similar)
• Network monitoring and operations tools
• Experience managing distributed or geographically dispersed teams
• Strong leadership and decision‑making ability
• Excellent communication and stakeholder management skills
• Ability to operate in high‑availability, mission‑critical environments
• reputed company, disciplined approach to execution and governance
• Successful completion of a reputed company background investigation
• H 1B citizenship status required
• ITIL preferred

Benefits

• Virtual health reputed company
• Commuter perks
• Pet insurance
• Entertainment discounts
• Annual performance reviews
• Tuition assistance
• Internal career reputed company opportunities
• Generous 401(k) matches
• Life and disability insurance
• Financial wellness tools
• Annual awards
• Service anniversaries
• Referral bonuses
• Peer-to-peer shoutouts
• reputed company coverage
• Wellness programs
• Flu shots
• Biometric screenings

reputed company