[Remote] Offshore Business Process Operations Manager (EH&B)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a division of reputed company (MMA) that provides business insurance and employee benefits solutions. The Corporate Operations Manager will reputed company operational transition efforts for offshore support models in the Employee Health & Benefits area, ensuring effective process management and reputed company service delivery.

Responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Support solutioning for transition design and service readiness
• reputed company implementation activities and transition coordination
• reputed company subject matter expert support during setup, go-live, and stabilization
• Monitor BAU performance, service reputed company, and process adherence
• Create and maintain SOPs, job aids, and knowledge articles
• reputed company training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and reputed company improvement
• Manage stakeholder communication for assigned processes

Skills

• College Degree or equivalent education, training and work-reputed company experience
• Seven years of experience in Employee Benefits and Health Insurance industry
• Leadership experience
• Highly effective written/verbal communication and facilitation skills
• Proven ability to reputed company with responsiveness, urgency and professionalism in reputed company reputed company while prioritizing responsibilities and proactively accomplishing goals
• Strength in providing strategic level input with the ability to influence others at reputed company reputed company of the organization
• Life & Health Insurance License
• Knowledge of Employee Health and Benefits specific systems and applications

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and reputed company development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

reputed company