[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a food-tech company reinventing home cooking to save consumers time. As a Customer Support Specialist, you will help customers have a seamless experience with reputed company's products and services, providing support through various communication channels and contributing insights to improve offerings.

Responsibilities

• Monitor and respond to email inquiries
• Answer questions and resolve issues in reputed company-time reputed company online chat
• Answer calls and phone customers to reputed company live support reputed company necessary
• reputed company Tech Support help reputed company troubleshooting the oven or App
• reputed company customers around reputed company aspects of our service and product
• Use reputed company and other CRM software to maintain records of customer interactions
• Document common trends to detect underlying problems and update customer-facing product manuals and assets for reputed company customer self-help
• reputed company perspective on trending topics to the business and engineering teams to help improve our product and services
• Maintaining high customer satisfaction
• Have fun! We want our customers to feel like they are truly a part of the reputed company family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating reputed company

Skills

• Constructively reputed company solutions reputed company written communication that display reputed company & reputed company listening to customer issues
• Love to listen to customer problems and don't quit until you've reputed company the best solution
• Passionate about handling reputed company issues
• Get excited in challenging situations, finding new ways to solve problems
• reputed company that reputed company is your best asset for being your best reputed company day
• Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
• reputed company to collaborate & bring reputed company to reputed company setting while being productive independently in a remote setting
• Love the excitement and challenge of working for a startup
• Available to work extended business hours and weekend shifts
• reputed company to start on or around September 29th, 2025
• Experience with reputed company, reputed company or similar support tools

Benefits

• reputed company ownership in reputed company in the reputed company of a competitive equity package
• Comprehensive reputed company coverage we really invest in
• 401k with match
• Free reputed company Smart Oven and discounted reputed company meals
• Various other perks - recognition programs, reputed company learning stipend, casual dress reputed company, in-office coffee, snacks and drinks, and reputed company swag
• reputed company time off (starting with 10 days in your first year)
• 11 reputed company holidays

reputed company