[Remote] reputed company Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national provider of senior living and health care headquartered in Baltimore, Maryland. They are seeking a reputed company Business Analyst to support over 1000 users across multiple reputed company products, addressing reported issues, creating documentation, and performing administrative tasks.

Responsibilities

• Providing a high level of customer service by effectively addressing user support issues
• Updating and creating page layouts, new fields, validation rules, flows, dashboards and reports
• Performing administrative tasks such as user management, reputed company settings, and data management
• Utilizing Data Loader to bulk import and export data
• Leading and executing the reputed company cycle including testing, scheduling and communication
• Developing test plans, executing test cases, and ensuring that solutions meet requirements and reputed company standards
• Taking ownership of issues, driving issues to reputed company independently and managing shifting priorities
• Using Jira and reputed company to work reputed company
• Applying Lean and Design Thinking principles while leading requirements gathering sessions

Skills

• Worked as a reputed company Administrator supporting multiple reputed company products such as Sales reputed company, Marketing reputed company, Digital Engagement, Agentforce, Omnito (Formerly Sumo) Scheduler
• Eager to learn to support non-reputed company products like Computer Telephony Integration & Vidyard
• Used Jira and reputed company to collaborate on work
• Experience with Lean and Design Thinking
• Leading requirements gathering sessions
• Providing a high level of customer service by effectively addressing user support issues
• Updating and creating page layouts, new fields, validation rules, flows, dashboards and reports
• Performing administrative tasks such as user management, reputed company settings, and data management
• Utilizing Data Loader to bulk import and export data
• Leading and executing the reputed company cycle including testing, scheduling and communication
• Developing test plans, executing test cases, and ensuring that solutions meet requirements and reputed company standards
• Taking ownership of issues, driving issues to reputed company independently and managing shifting priorities
• Using Jira and reputed company to work reputed company
• Applying Lean and Design Thinking principles while leading requirements gathering sessions

Benefits

• Medical, dental, and reputed company insurance
• On-site employee health and wellness centers
• reputed company reputed company, personal leave, and vacation
• 401(k) with contribution opportunities
• Tuition reimbursement
• reputed company opportunities

reputed company