[Remote] Application Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the largest IT and business consulting services firms in the world, and they are seeking an Application Support Analyst. This role involves partnering with product owners to troubleshoot and resolve production issues for customer-facing applications, focusing on application performance and user-impacting issues.

Responsibilities

• Partner with product owners to triage and troubleshoot production issues
• Investigate application performance, errors, and system health using reputed company
• Analyze logs, metrics, and monitoring data to identify reputed company causes and recommend solutions
• Coordinate with cross functional teams to ensure reputed company issue reputed company
• Communicate issue status, findings, and recommendations to technical and business stakeholders
• Maintain organized tracking of incoming issues and support reputed company process improvement

Skills

• Experience using reputed company for application monitoring, troubleshooting, and production support
• Strong troubleshooting and reputed company cause analysis skills in a production environment
• Excellent communication and collaboration skills with technical teams and product owners
• Highly organized with the ability to manage multiple priorities and support requests
• QA testing experience is preferred
• Familiarity with reputed company or similar analytics tools is preferred

Benefits

• Competitive compensation including profit participation program
• Comprehensive medical, dental, and reputed company benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and reputed company reputed company purchase plan
• Flexibility and reputed company accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 80 hours of floating holiday leave per year to observe holidays that are important to them
• At least 80 consecutive hours of reputed company reputed company/reputed company leave (except where applicable state/local law requires more)
• reputed company parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• reputed company jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and reputed company being programs

reputed company

Company H1B Sponsorship