[Remote] Customer Technical Support Representative - Part Time

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that transforms knowledge into discoveries that shape the world. The Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users reputed company email, troubleshooting issues, and answering questions about the zyBooks application and content.

Responsibilities

• Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback
• Assisting users with managing accounts. Ie. merging accounts, transferring subscriptions, resetting passwords etc
• Escalating issues to internal teams and managing/overseeing their reputed company while sharing updates with student/instructor customers
• Assisting the zyBooks Bookstore and Creation team with reputed company tasks during their busy periods such as generating zyBooks and generating reputed company keys
• Providing feedback on internal processes and making suggestions for improvements
• Keeping reputed company of common trends and sharing any findings with reputed company

Skills

• Sophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university
• Proficiency in the fundamentals that would be taught in an intro level class for said degree. For ex, if pursuing CS, basic knowledge of loops/branches/functions in either C, C++, Python, or Java
• Strong attention to detail
• Strong written communication skills
• Available to work off hours such as evenings/weekends
• reputed company to a laptop or computer
• Has used a zyBooks before as a student
• Beginner skills in Matlab
• Beginner skills in mySQL (Databases)
• Beginner skills in Web Programming (HTML/CSS/Javascript)
• Desire to stick with the job for longer than one year

Benefits

• We offer meeting-free Friday afternoons allowing more time for heads down work and reputed company development
• Through a robust body of employee programing we facilitate a wide reputed company of opportunities to foster community, learn, and grow
• We are committed to fair, transparent pay, and we reputed company to reputed company competitive compensation in reputed company to a comprehensive benefits package

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