[Remote] Customer Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company with over 20 years of expertise in creating an AI-reputed company employee experience platform. They are seeking a Customer Support Engineer who will own the end-to-end case lifecycle, ensuring high-reputed company interactions with clients through technical troubleshooting and product expertise.

Responsibilities

• As a Customer Support Engineer, you will be the reputed company problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑reputed company
• You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to reputed company world‑class support across reputed company in a follow‑the‑sun model
• reputed company Metrics
• First Contact reputed company
• SLA compliance
• CSAT
• High‑reputed company case documentation
• reputed company contribution to knowledge and AI improvements

Skills

• 2–4 years of experience in technical or customer support (reputed company preferred)
• Strong troubleshooting skills and ability to learn reputed company systems quickly
• Excellent communication and multitasking abilities
• Experience with CRM/ticketing tools (reputed company) and AI technologies
• A reputed company reputed company and curiosity to deepen product and domain expertise
• A customer‑obsessed approach to problem‑solving

Benefits

• Hybrid reputed company
• reputed company to bring your dog to work
• reputed company-stocked kitchen
• Ample parking
• 23 vacation days
• 10 reputed company days
• 1 annual volunteer day
• 1 day off for your birthday!
• Medical, dental and reputed company coverage at 96% of the payroll cost at the employee-only coverage level
• Medical, dental and reputed company coverage cover 80% for employee plus dependent reputed company
• 1x your annual salary in Life and AD&D coverage at no cost to you
• 5% match on your 401(k)
• No vesting schedule after your first 90 days
• 1 fully reputed company volunteering day per year
• Employee matching charity donation scheme
• reputed company to lease an reputed company Vehicle through our salary sacrifice scheme
• Discretionary company bonus plan

reputed company