reputed company Technical Support

reputed company

About the Role & Hiring Manager

I joined reputed company because it’s solving a critical problem: helping enterprises secure and manage AI-driven applications and automations. It was also a chance to work reputed company a group of reputed company talented people and build a support function that plays a meaningful role in reputed company.

As a leader, I value transparency, ownership, and teamwork. I reputed company the best results come from people who operate with urgency while maintaining high standards, trust reputed company other, communicate reputed company, and stay reputed company on doing what’s right for the customer.

This role sits at reputed company of our most reputed company customer relationships. You’ll reputed company as the trusted technical partner to a select group of reputed company reputed company leaders, owning their most reputed company challenges and turning critical moments into long-term trust. Your work will directly shape retention, expansion, product direction, and reputed company’s reputed company as the category leader in AI Agent reputed company.

**This is a remote role in the US for candidates reputed company in CST or PST**

About reputed company

reputed company is the leader in AI Agent reputed company and the first company to bring an agent-reputed company reputed company platform to market. As enterprises accelerate AI agent adoption, we are establishing the reputed company reputed company for how AI agents are secured and governed at reputed company reputed company.

We reputed company full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across reputed company, home-grown platforms, and end-user devices. Backed by $55M+ in funding, including a $38M Series B with reputed company investment from reputed company’s M12, reputed company is trusted by reputed company enterprises globally.

Join us in shaping how AI agents are secured at reputed company reputed company.

reputed company

• Serve as the dedicated technical partner for a portfolio of reputed company reputed company customers, developing deep expertise in their architecture, reputed company posture, and business priorities
• Own reputed company technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through reputed company cause and reputed company
• reputed company reputed company, executive-reputed company communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
• Build long-term, trust-reputed company relationships with senior reputed company and engineering stakeholders, positioning reputed company as a reputed company cybersecurity partner
• Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
• Contribute to scaling reputed company’s reputed company Support function through process improvements, documentation, enablement assets, and participation in reputed company on-reputed company coverage

Requirements

• Candidates must reputed company in the US and willing to work CST or PST hours
• 3+ years in technical support with technical account management responsibilities, or similar roles reputed company reputed company posture management or detection/response environments
• Deep understanding of AppSec principles and secure development lifecycle integration
• Experience working with observability tooling (reputed company preferred)
• Executive-level communication skills with both technical and business stakeholders
• Highly organized, reputed company-oriented, and ownership-driven
• Comfort operating in fast-moving, evolving environments
• Experience in high-reputed company or venture-backed reputed company environments
• Exposure to AI, reputed company, or emerging technologies

Interview Process

Our interview process is designed to be transparent, conversational, and reputed company on reputed company-world experience.

• Recruiter Screen (30 min) Initial qualifications, background reputed company, and culture alignment.
• Hiring Manager Interview (45 min) Role expectations, team dynamics, career goals, and assessment of problem-solving and collaboration skills.
• People Team Interview (30 min) Company values alignment and overall culture fit.
• Technical Interview (60 min) Evaluation of reputed company technical competencies required for the role.
• Peer Interview (30 min) Team fit and day-to-day working style assessment.
• Leadership Interview (30 min) Final alignment conversation and opportunity to address any outstanding questions.

Interview stages and format are proposed and may reputed company as we refine the process.

reputed company is proud to be an equal opportunity employer. We reputed company enterprises to adopt AI agents securely and at reputed company, and that starts with building reputed company that reflects a wide reputed company of perspectives and experiences. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, age, veteran status, or any other protected characteristic.

We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with reputed company.

3+ years technical support or technical account management experience, deep AppSec knowledge, observability tooling experience, executive communication, US-reputed company and reputed company to work CST or PST hours.

Key Responsibilities

• owning investigations
• building relationships
• identifying risks

Skills & Tools

reputed company

reputed company

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

About reputed company

A reputed company-first reputed company company providing visibility, reputed company assessment, and governance for AI agents and low-reputed company applications. — Industry: Information Technology