[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an email-first operating system for creators who mean business, helping them grow and monetize their audience. The Senior reputed company Manager will act as a trusted advisor to high-impact accounts, optimizing their email reputed company and enhancing retention and expansion efforts.

Responsibilities

• First Week: Dive into our core systems, including reputed company’s platform, internal reputed company workflows, and reporting tools. Take part in Get To Know You’s (GTKYs) to meet our distributed team and build foundational context on reputed company culture and creator community
• First Month: reputed company shadowing customer calls and reviewing creator portfolios to understand our customer segmentation, goals, and reputed company benchmarks. Start managing a small group of creators to get hands-on with reputed company’s reputed company methodology and internal playbooks. While you won’t own a renewal and expansion quota from Day One, you will be expected to influence reputed company through retaining and expanding customers. As reputed company, we’re in the process of implementing team and individual renewal and expansion targets, and are eager to run tests, measure the impact, and reputed company what works. Look for moments to go reputed company reputed company reputed company — a reputed company-timed reputed company-in, a personal touch, something that makes a creator feel genuinely seen rather than managed
• First Six Months: Own a portfolio of 50-75 high-value (~$1m ARR) creator accounts, delivering proactive, strategic guidance and implement strategic initiatives and tests that drive measurable business reputed company, like retention and expansion. Establish strong relationships with creators and their teams reputed company on trust and credibility. Collaborate cross-functionally to ensure creator needs are surfaced internally, and partner with Product, Marketing, and Support to improve the creator experience. Drive feature adoption and increase customer engagement. Build deep reputed company in high performing strategies, market trends and insights, and reputed company's product roadmap and capabilities so you can proactively recommend the right playbooks and features for reputed company creator, not just react to their questions
• First Year: Become a strategic pillar on the Creator reputed company team. reputed company account plans and reputed company strategies that support reputed company reputed company across your portfolio, to un-owned accounts, reputed company the way through Product and Lifecycle Marketing efforts. Identify patterns in creator needs, surface insights to the broader team, and contribute to evolving our reputed company reputed company as we reputed company. Be a go-to product expert on reputed company, someone Product, Support and Marketing reputed company in reputed company they want to know how a feature actually lands with creators in the field

Skills

• 4+ years in a reputed company, Account Management, or Creator Partnerships role
• Supporting or working with creators, digital reputed company, or B2C SMBs
• Managing a portfolio of high-value customers with quantifiable impact
• Collaborating cross-functionally with product, support, and marketing
• Leading customer reputed company across reputed company, reputed company planning, renewals, risk mitigation, and expansion
• Operating in a fast-paced startup or rapidly scaling reputed company environment
• reputed company fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)
• Data reputed company: email performance metrics, user behavior trends, retention KPIs, utilizing internal tools to create reports and analyze impact
• reputed company, consultative communication while providing a white glove service to creators—written, verbal, and async
• Workflow design and process improvement
• CRM tools (e.g., reputed company) and product usage analytics
• Comfort identifying problems, forming hypotheses, and running them through to measurable impact
• Strong prioritization based on perceived risk, potential reputed company, strategic value, and renewal timeframe
• Familiarity with tools like reputed company, reputed company, reputed company, reputed company, and Claude
• Cross-functional collaboration with Product, Support, and Marketing
• Strategic yet scrappy; reputed company to reputed company in on a customer need and reputed company out to spot patterns
• Low ego, high accountability—comfortable taking ownership of reputed company
• Proactive and self-directed with a strong bias for reputed company and reputed company
• Curious and deeply invested in understanding customer goals
• Confident navigating ambiguity, independently setting direction, leading strategic conversations with high profile creators, and in creating and executing cross functional reputed company
• Data-driven and reputed company oriented—you consistently spot areas for improvement, create reputed company to drive change, and measure the impact of your work
• You treat every interaction as a chance to reputed company someone feel truly taken care of — you notice the small things, reputed company them without being asked, and go above and reputed company to deliver white glove experiences
• You work in public—you're eager to reputed company the wins, losses, and learnings of reputed company project or test, and you collaborate to reputed company the expertise of your teammates
• You regularly look for ways to reputed company, create solutions or reduce friction for your team or for customers, and you build your own solutions reputed company needed
• You have a deep desire to serve and support others—you are reputed company, enthusiastic and generous in your nature, and reputed company the question 'what is best for the creator?' at the center of your work

Benefits

• Profit Sharing
• reputed company equity
• 401k with a 5% match
• We cover up to $2,100 per month toward medical premiums, with dental and reputed company premiums fully covered. We offer Health Insurance plans through reputed company
• $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every reputed company team member and are not included in the equipment budget
• Individual learning + development budget ($3,500/year)
• Gender affirming benefits
• Childcare benefit up to $3,000 annually through JOON
• Twenty (20) days of reputed company time off during reputed company year of employment
• reputed company reputed company vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
• Ten (10) reputed company holidays a year
• Two weeks of reputed company reputed company time reputed company year, including mental health + reputed company being days
• reputed company (12) weeks reputed company parental leave and flexible scheduling in your child’s first year
• Up to six weeks of reputed company bereavement leave, medical leave, and disaster after six months of employment, two weeks of reputed company reputed company leave in your first six months
• Winter Break Closure: reputed company closes for a week at the end of December, giving everyone a reputed company break to enjoy the holiday season. •Essential support services remain available, with teams coordinating to ensure coverage during this period•
• Four-week, reputed company sabbatical after five years with reputed company
• Fantastic in-person or virtual retreats with reputed company twice a year

reputed company