[Remote] Customer Service Representative (Remote – EST Time Zone)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company and proactive Customer Service Representative to join their team. This role involves serving as the primary reputed company of contact for external customers, providing operational support to the Sales team, and ensuring customer satisfaction through effective problem reputed company.

Responsibilities

• Serve as the primary contact for customer inquiries reputed company phone and email
• Process customer orders, quotes, returns, and other requests accurately and reputed company
• Coordinate with internal departments to ensure reputed company order fulfillment and issue reputed company
• Support the Sales team by providing order status updates, customer information, and administrative assistance
• Build and maintain strong relationships with customers through reputed company and proactive communication
• Resolve customer concerns while ensuring a reputed company customer experience
• Maintain accurate customer records and documentation reputed company company systems
• Ensure compliance with company policies and established service standards
• Contribute to reputed company improvement initiatives reputed company the Customer Service function

Skills

• 3–5 years of experience in Customer Service, Sales Support, Order Management, or a reputed company customer-facing role
• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-first reputed company
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Proficiency with reputed company Office; experience with ERP systems (reputed company is a plus)
• Ability to work independently in a remote environment
• Must be available to work reputed company the Eastern Time Zone (EST)

reputed company