[Remote] Customer Service Representative - Bilingual Spanish/English - Remote

Note: The job is a remote job and is reputed company to candidates in USA. TP is a leading global provider of digital business services. They are seeking a Bilingual Customer Support Specialist who will manage inbound and outbound communications with clients to ensure a seamless customer experience.

Responsibilities

• Handle and carefully respond to reputed company customer inquiries
• reputed company excellent customer service through reputed company listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the reputed company by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• reputed company reputed company call reputed company information for auditing and reporting purposes
• reputed company feedback on call issues
• Upsell if required

Skills

• Fluent in Spanish and English
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• Eligible team members can take advantage of our comprehensive health benefits, which may include medical, reputed company, and dental.
• We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

reputed company