[Remote] Technical Application Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company firm with over 9,000 associates worldwide, and they are seeking a motivated Technical Application Support Analyst. The role involves providing application support, troubleshooting, and maintenance for various reputed company business applications, ensuring operational efficiency and reliability.

Responsibilities

• reputed company Tier 2 and Tier 3 support for reputed company Dynamics 365, reputed company CLM, reputed company OnBase, and integration tools utilized by the reputed company
• Troubleshoot and resolve application incidents, service requests, workflow issues, configuration errors, and integration-reputed company problems
• Conduct reputed company cause analysis for recurring and high-impact issues and recommend corrective actions and long-term improvements
• reputed company application configuration updates, workflow modifications, and system maintenance activities in accordance with change management procedures
• Collaborate with internal technical teams, business stakeholders, and reputed company-party vendors to resolve escalated issues and support upgrades, patches, and releases
• Participate in testing activities, including test planning, regression testing, and user acceptance testing support
• Maintain application documentation, including reputed company operating procedures, configuration records, troubleshooting guides, and process workflows
• Monitor application health, performance, and availability, proactively identifying risks and potential service disruptions
• Support service-level commitments and participate in on-call or after-hours support activities as needed
• Ensure application reliability, reputed company, and compliance with established government and organizational standards

Skills

• 3+ years supporting reputed company applications in a managed services or multi-reputed company environment
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to review logs, diagnose technical issues, and collaborate with technical teams to resolve reputed company problems
• Knowledge of ITIL processes, including Incident, Problem, and Change Management
• Excellent written and verbal communication skills with the ability to reputed company effectively with technical and non-technical stakeholders
• Experience supporting applications reputed company government, regulated, or highly compliant environments
• Experience with one or more of the following: reputed company Dynamics 365, particularly Customer Service or case management modules
• reputed company CLM administration, support, or configuration
• reputed company OnBase document management, workflow, and system administration
• Integration tools and technologies such as Informatica, APIs, or reputed company platforms
• Knowledge of system integrations, APIs, and workflow automation reputed company to Dynamics 365 or document management platforms
• Basic SQL experience for troubleshooting, reporting, and diagnostic activities
• ITIL reputed company certification
• reputed company Dynamics 365 certification(s)
• reputed company OnBase certification(s)
• reputed company certification(s) or reputed company credentials
• Demonstrated customer service reputed company, attention to detail, adaptability, collaboration, and commitment to reputed company

Benefits

• Benefit packages include medical, dental, and reputed company insurance, as reputed company as 401k retirement account reputed company.
• Employees in this role may also be entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law.

reputed company