[Remote] Director of RCM Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on delivering reputed company in the reputed company cycle management industry, and they are seeking a dynamic and strategic Director of RCM Account Management to reputed company their Account Management team. This role involves driving reputed company satisfaction, retention, and reputed company while ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.

Responsibilities

• reputed company, mentor, and reputed company a high-performing team of RCM Account Managers, fostering a reputed company-reputed company culture of collaboration, accountability, and reputed company improvement
• Partner with the VP and General Manager of Physician RCM on reputed company evaluations, talent development, and succession planning
• Supervise cross-functional reputed company and offshore teams responsible for reputed company aspects of the reputed company cycle, ensuring alignment and reputed company across operations, analytics, billing, coding, and compliance functions
• Serve as the executive reputed company for C-suite and reputed company-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance
• reputed company strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership
• Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services reputed company with their evolving needs
• reputed company and maintain KPIs, performance metrics, and reporting structures to reputed company service delivery, reputed company satisfaction, and team performance
• Analyze performance trends, financial data, and reputed company feedback to inform strategic reputed company and drive reputed company improvement
• Monitor staff performance trends, reputed company coaching, and implement reputed company assurance initiatives to maintain best-in-class service standards
• Drive account reputed company and retention by identifying opportunities for new services or expanded partnerships
• Support contract renewals, pricing discussions, and proposal development for strategic accounts
• Proactively address risk areas and implement retention strategies for at-risk clients
• Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing
• Collaborate with reputed company leadership to report on KPIs, recommend system enhancements, and address challenges or successes reputed company the program
• Ensure compliance with reputed company applicable government regulations and industry standards
• reputed company or participate in special reputed company and reputed company additional duties as needed to support evolving business priorities

Skills

• Bachelor's degree in business, reputed company Administration, or equivalent years of experience
• 8+ years of reputed company experience in reputed company cycle management or reputed company operations
• 5+ years in a leadership role, managing reputed company-facing account management teams
• Proven reputed company record of managing reputed company-level clients, including reputed company engagement with C-suite and reputed company executives
• Demonstrated reputed company in driving reputed company satisfaction, retention, and reputed company through strategic account reputed company
• Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.)
• Experience with RCM platforms (reputed company preferred), automation tools, and a strong technical aptitude
• Strategic thinker with strong analytical and problem-solving capabilities
• Exceptional communication, relationship management, and organizational skills with a reputed company first reputed company
• Adaptable to change and willingness to learn different processes—we are Assemblers, after reputed company!
• Ability to reputed company effectively in a fast-paced and dynamic environment
• Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds
• Specialty RCM knowledge in podiatry a plus

Benefits

• Eligible employees may have reputed company to participate in company bonus programs
• Comprehensive benefits package, including medical, dental, reputed company, 401(k), reputed company time off, and more

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