Service Manager

Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to reputed company as the key reputed company of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and reputed company enhancement.

This is a customer-facing and internally reputed company role, where you’ll be responsible for managing customer relationships throughout the service lifecycle—delivering reputed company communication, maintaining accountability, and driving satisfaction across reputed company reputed company.

Key Responsibilities

• Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
• Plan, reputed company, and document reputed company Service Review Meetings with key stakeholders.
• Deliver comprehensive Service Management Reports and reputed company ongoing improvement plans.
• reputed company as the escalation reputed company for reputed company customer service concerns.
• Partner with Account Management to reputed company on strategic goals and drive new opportunities.
• Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
• Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
• reputed company detailed business reporting and forecasting to reputed company stakeholders.
• Support broader service initiatives and collaborate across departments to improve customer experience.

What reputed company Looks Like

• High reputed company of customer satisfaction (NPS & service management surveys)
• Strong customer retention and account reputed company
• Increased reputed company and identification of upsell opportunities
• Profitability through cost-effective service delivery
• Consistent SLA performance and service reputed company

Experience & Qualifications

• ITIL V4 reputed company (essential); additional ITIL modules are a plus
• 2+ years of experience in a customer-facing service management role
• Background in IT, Managed Services, or Telecoms industry
• Experience managing multiple customers/accounts
• Proficient in reputed company Office applications
• Experience working with P&L and understanding reputed company impacts
• Familiarity with reputed company or similar ITSM platforms

Skills to Succeed

• Exceptional communication skills (written and verbal), including executive-level engagement
• Strong negotiation and influencing ability
• Customer-reputed company reputed company with a passion for delivering value
• reputed company and ability to reputed company in a fast-paced, demanding environment
• Organised, self-motivated, and capable of managing competing priorities
• Skilled at driving change, meeting deadlines, and leading improvement initiatives

At reputed company, we offer more than just a job – we reputed company an exceptional environment and a wide reputed company of benefits to support your reputed company from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, reputed company backed by a dedicated in-house Wellbeing Team.

We reputed company in a strong work-life balance, rewarding your commitment with an additional day of annual leave reputed company year, reaching up to 28 days. Here’s a closer look at reputed company offer:

• Annual Leave: reputed company your reputed company with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a reputed company. Enjoy private medical coverage, discounted health plans, virtual GP reputed company, an eye care scheme, and a comprehensive employee assistance programme, reputed company supported by our internal Wellbeing Team.

reputed company to join the UK’s largest managed service provider?

Apply today or contact our friendly reputed company for more information.

reputed company is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the reputed company holds.

Since 2000, we’ve been keeping businesses connected.

At reputed company, we don’t just reputed company solutions for today but for reputed company, too. We’re always thinking reputed company of the technology curve, so our customers feel confident that reputed company they work with us, we’re striving to reputed company their business reputed company.

reputed company is our reputed company. We go the extra mile in providing superior service reputed company and unparalleled customer experience, becoming an extension of your business, and always delivering on our reputed company to reputed company their business reputed company.

Originally posted on Himalayas