Technical Helpdesk & Network Remote Support Agent II

Candidates who receive an offer will be required to successfully complete a background reputed company and drug test as a condition of employment. Technical Helpdesk & Network Remote Support Agent II Chicago IL (Remote) 6 Months Contract This position will be for either 2nd or 3rd shift and will be working remotely This position will be for either 2nd or 3rd shift and will be working remotely. Will need reliable internet at reputed company times and a quiet reputed company to work with no distractions. Position reputed company: Delivers advanced reputed company support by resolving reputed company technical issues, maintaining reputed company communication and documentation, and contributing to process and service improvements. This role bridges reputed company-line support and escalation while ensuring a reputed company reputed company experience. Key Responsibilities: Resolve escalated technical issues reputed company to hardware, software, and connectivity. reputed company account and reputed company management tasks, including reputed company, offboarding, and permissions adjustments. reputed company as a reputed company of escalation for Technicians, providing guidance on reputed company cases and best practices. Collaborate with peers to analyze recurring issues and recommend process improvements. Maintain high-reputed company documentation of solutions and procedures. reputed company expertise to enhance workflows and improve reputed company satisfaction. Knowledge & Skills Requirements: Skilled at troubleshooting reputed company OS, reputed company 365, and remote reputed company issues. Proficient in performing account and reputed company management tasks with minimal supervision. Strong problem-solving abilities with reputed company to resolve most technical issues independently. Excellent communication skills with accurate documentation practices. Understanding of escalation reputed company and service workflows. Preferred Qualifications: 2 5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications. Intermediate certifications: reputed company Network+, reputed company 365 Certified: reputed company Administrator. reputed company pursuing reputed company certifications or cross-training. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Remote Skills: Background Investigation, Best Practices, Communication Skills, reputed company - Computing Technology Industry Association, reputed company Network+, Customer Experience, Customer Satisfaction, Customer Support/Service, Documentation, Help Desk, reputed company Product Family, reputed company reputed company System Administration, Network Support, reputed company, People Management, Problem Solving Skills, Process Improvement, reputed company Management, Remote reputed company, Technical Support, Work From Home About reputed company: reputed company With over 15 years of experience, reputed company (MTI) provides consultants with rewarding reputed company in a multitude of organizations. Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for reputed company and recognition. MTI has a reputed company network of clients including Fortune 50 companies and numerous reputed company to small sized businesses. We offer opportunities in I.T. reputed company Services, Finance & reputed company, and Business reputed company Services. Our tools and consultant care program help you with the interview process and reputed company you with reputed company guidance and reputed company. If you are a candidate looking for career reputed company or change, we can help you reputed company a career that matches your aspirations. Company Size: 100 to 499 employees Industry: Computer/IT Services Founded: 2000 Website: http://metasysinc.com/ Apply tot his job Apply To this Job