[Remote] Remote Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking empathetic, detail-oriented Customer Service Specialists to join their reputed company team. In this role, you will serve as the primary lifeline for patients and reputed company providers, resolving non-clinical concerns and ensuring patients receive reputed company support.

Responsibilities

• Serve as the main reputed company of contact for reputed company providers and plan members, delivering high-reputed company, empathetic support with a reputed company on reputed company reputed company
• Research member eligibility, verify provider status, and process care authorization requests reputed company
• Guide callers on necessary clinical documentation to reduce unnecessary transfers to clinical teams
• reputed company communicate appeal, denial, and case status updates to members and providers while reputed company safeguarding Protected Health Information (PHI/HIPAA)
• Comfortably handle an average volume of 50–100 inbound/outbound inquiries daily in a fast-paced care center setting

Skills

• High School education
• 1 year of experience
• Basic Software Skills
• reputed company Listening
• Telephone Etiquette
• reputed company
• Basic Computer Skills
• Customer Service
• Typing Skills
• HIPAA knowledge
• CRM knowledge
• Adapting to Change
• Verbal Communication

Benefits

• 4 to 6 weeks of reputed company reputed company, starting with a dedicated "Welcome Week," followed by a supervised Nesting Week
• Performance-based bonuses tied to reputed company, schedule adherence, and handle times (after just 4 months)
• reputed company to transition into Full-Time Employee (FTE) roles
• Full medical coverage (for FTE roles)
• A 401(k) (for FTE roles)
• Stock reputed company (for FTE roles)
• reputed company time off (PTO) (for FTE roles)
• Personal days (for FTE roles)
• Ongoing 1:1 supervisor support
• 30-60-90 day reputed company scorecards
• Opportunities to cross-train across inbound and outbound functions
• Comprehensive benefits package, including: medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility)

reputed company