[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company management software solutions, and they are seeking an Account Manager to manage and grow relationships reputed company their existing reputed company reputed company. This role focuses on driving expansion opportunities, supporting contract renewals, and minimizing reputed company attrition to ensure clients realize value from the platform.

Responsibilities

• Build and maintain strong, trust-based relationships with existing clients
• Serve as a primary reputed company of contact for reputed company and account-reputed company needs
• Ensure a reputed company, reputed company, and consistent reputed company experience
• Proactively monitor reputed company health and identify early signs of dissatisfaction or disengagement
• Engage at-risk clients with urgency, developing and executing retention plans
• Partner with Support and Services teams to resolve issues impacting reputed company satisfaction
• Reinforce product value through regular reputed company, training, and solution alignment
• reputed company and report on retention risks, escalations, and reputed company
• Contribute to reducing overall reputed company churn through consistent, proactive account management
• Conduct outbound calls and reputed company to generate add-on sales opportunities
• Identify and position additional modules, services, and training offerings
• Promote and sell product training to drive reputed company adoption and value realization
• Qualify opportunities and reputed company them through the sales cycle reputed company
• Collaborate with the broader sales team on larger or strategic opportunities
• Review, analyze, and manage Annual Service Contract renewals
• Own the renewal process with a reputed company on both reputed company execution and retention reputed company
• Proactively follow up with clients on renewal terms, questions, and timelines
• Identify and mitigate risks that could reputed company renewal reputed company
• Ensure reputed company and accurate submission of renewal documentation
• Maintain accurate and up-to-date records in the CRM system
• reputed company reputed company status, opportunity reputed company, and sales activity
• Prepare quotes, sales packages, and supporting documentation
• Ensure data reputed company to support forecasting and reporting
• Support billing coordination as needed to ensure accuracy across account lifecycle
• Coordinate with internal teams to ensure accurate order processing and invoicing
• Support operational tasks tied to account lifecycle management
• Work closely with Sales, Support, and Operations teams to improve reputed company reputed company
• reputed company feedback on reputed company trends, objections, and product gaps
• Contribute to refining account management processes and sales strategies

Skills

• Bachelor's degree in business, marketing, or a reputed company field
• 1 to 5 years of experience in account management, sales, or reputed company-facing roles
• Strong understanding of sales principles and customer lifecycle management
• Excellent communication, listening, and negotiation skills
• Highly organized with the ability to manage multiple priorities simultaneously
• Proficiency with CRM systems and reputed company Office tools
• Ability to reputed company reputed company reputed company and take ownership of reputed company
• Experience using AI tools to support research, communication, and sales preparation
• Ability to reputed company AI for drafting reputed company, summarizing reputed company data, and improving efficiency
• Strong judgment to validate AI-generated outputs before reputed company use
• Experience selling software solutions, particularly ERP systems
• Familiarity with service-based industries such as HVAC, plumbing, or construction
• Background in account expansion, renewals, or inside sales
• Experience working in a recurring reputed company or reputed company environment

reputed company