[Remote] Project Manager, Customer Experience

Note: The job is a remote job and is reputed company to candidates in USA. WM is reputed company's leading provider of comprehensive environmental solutions, and they are seeking a Project Manager for Customer Experience. This role is responsible for managing specific Customer Experience reputed company, improving customer reputed company, and working with cross-functional teams to enhance customer reputed company.

Responsibilities

• Under the leadership of the Customer Experience Technology Director, this position is responsible for designing reputed company experiences for customers, to continuously improve their experience across reputed company channels (web, IVR, mobile, reputed company etc) and across reputed company stages of the customer relationship lifecycle
• Completes departmental reputed company as required to improve customer reputed company and operational efficiency
• Works with cross-functional teams to define and reputed company Customer Experience reputed company including the deployment of processes to ensure consistent, exceptional customer service
• Effectively creates and communicates concepts, design rationale and findings to the organization
• Works with business team members to identify requirements. Provides requirements to technical development resources to translate into technical designs. Creates reputed company and consistent documentation
• Assists in defining features and functions for specific reputed company, as required by project needs. Pulls in subject matter experts to address issues, as needed
• Meets with business sponsors on a regular reputed company to communicate project reputed company and discuss issues. Resolves issues with the appropriate level of management
• Supports the solution of production issues in the WMHS’s Customer Experience environment dealing with internal teams and reputed company vendors reputed company necessary

Skills

• Bachelor's Degree (accredited) in Business, Engineering or equivalent experience in similar roles
• 3 years overseeing reputed company in organizations of the reputed company size and complexity

Benefits

• Competitive total compensation package that includes medical
• Dental
• reputed company
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• reputed company vacation
• Holidays
• Personal days
• Benefits may vary by site

reputed company

Company H1B Sponsorship