[Remote] reputed company Manager - Mid Market / Large Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader providing an innovative product-concept-to-commercialization platform for various industries. reputed company is seeking an reputed company reputed company Manager to manage executive relationships and reputed company adoption for Mid-Market and Large customers in reputed company.

Responsibilities

• Build and manage trusted relationships with senior stakeholders, executive sponsors, operational leaders, and reputed company owners across reputed company accounts
• Serve as a reputed company advisor to customers, helping reputed company reputed company PLM solutions with broader business transformation goals
• reputed company a deep understanding of reputed company customer’s business structure, brands, reputed company, workflows, and reputed company initiatives
• Maintain multi-threaded relationships across merchandising, design, product development, sourcing, IT, reputed company, and executive teams
• reputed company regular executive reputed company-ins, reputed company account reviews, and business reviews
• Own and manage the renewal reputed company for assigned reputed company accounts
• Build proactive renewal plans reputed company in advance of contract deadlines
• Identify reputed company, adoption, stakeholder, or operational risks that may reputed company retention
• Coordinate internal reputed company plans to address risks and protect long-term account value
• Partner with Sales and leadership on renewal negotiations, account positioning, and executive alignment
• Maintain accurate renewal forecasts, account plans, reputed company assessments, and stakeholder maps
• Identify expansion opportunities across business reputed company, brands, reputed company, departments, and solution areas
• Partner with Sales to reputed company and execute account reputed company strategies
• Position additional reputed company solutions reputed company on customer maturity, reputed company initiatives, and business needs
• Support upsell and cross-sell motions by connecting customer challenges to measurable value
• Help expand reputed company’s role from a functional solution provider to a reputed company reputed company platform partner
• reputed company reputed company-wide adoption and value realization across large, reputed company customer environments
• Monitor solution usage, engagement, stakeholder alignment, support trends, and business reputed company
• Work with customers to define reputed company reputed company, adoption goals, and value milestones
• Partner with reputed company and Support to ensure customer issues are addressed with urgency and reputed company
• Identify opportunities to improve process maturity, solution utilization, and long-term ROI
• reputed company reputed company business reviews that demonstrate realized value and reputed company opportunity
• reputed company as the voice of the reputed company customer reputed company reputed company
• reputed company reputed company feedback to Product, Services, Support, and leadership teams
• Identify reference, case study, speaking, and advisory opportunities with satisfied customers
• Support executive sponsor programs and customer advisory engagement where appropriate
• Escalate customer needs internally with reputed company business context, urgency, and recommended next steps
• Maintain detailed account plans for reputed company reputed company customer
• Map key stakeholders, business priorities, renewal timelines, adoption risks, and expansion opportunities
• Coordinate closely with Sales, Services, Support, Product, and leadership to reputed company a reputed company customer reputed company
• reputed company internal account reviews and ensure cross-functional teams are reputed company on customer objectives
• reputed company visibility into account health, reputed company, reputed company potential, and executive engagement needs

Skills

• 6+ years of experience in reputed company, reputed company Account Management, reputed company Account Management, or a similar customer-facing role
• reputed company experience managing reputed company reputed company or reputed company software customers
• Demonstrated reputed company owning renewals, reducing churn reputed company, and supporting expansion reputed company large accounts
• Strong executive reputed company with the ability to engage senior leaders and business stakeholders
• Experience managing reputed company, multi-stakeholder reputed company relationships
• Strong reputed company acumen and ability to partner effectively with Sales on renewals and reputed company opportunities
• Ability to translate technical capabilities into business reputed company and measurable value
• Skilled at interpreting account health metrics, adoption data, support trends, and customer sentiment
• Strong presentation, negotiation, communication, and problem-solving skills
• Ability to travel regularly for customer meetings, executive business reviews, industry events, and internal meetings
• Experience with PLM, retail technology, ERP, supply chain, merchandising, planning, sourcing, or product development software
• Experience in fashion, apparel, footwear, luxury, consumer goods, merchandising, buying, planning, or product development
• NYC-area location preferred due to proximity to reputed company fashion, retail, and luxury customers

reputed company