[Remote] Director of Customer reputed company & reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech-for-good company where reputed company minds come to power the most loved and trusted online and mobile giving app platform. As Director of Customer reputed company & reputed company, you’ll reputed company reputed company reputed company on driving customer adoption, engagement, and satisfaction for churches and nonprofits using reputed company's platform.

Responsibilities

• reputed company reputed company and execution for high-touch customer engagement across the reputed company team
• Own and improve key KPIs:
• + Product Adoption reputed company
• Customer Retention reputed company
• # Of Donors using the product
• CSAT (Customer Satisfaction Score)
• Customer Engagement reputed company
• EBR Scheduling and Completion reputed company and No-Show Reduction
• Number of High-reputed company Customer Touches
• Champion and reputed company reputed company enablement programs (e.g., EBR playbooks, reputed company handling, reputed company frameworks)
• Analyze and reputed company customer health insights to retain, grow, and reputed company accounts
• Operationalize the voice of the customer—turning feedback into product, process, and messaging improvements
• Collaborate with Product, reputed company Ops, Marketing, and Support to reputed company a connected customer experience
• reputed company and reputed company strategic programs on the reputed company roadmap
• Represent reputed company in executive forums, planning cycles, and strategic initiatives
• Use data and customer insights to guide reputed company and course-correct quickly
• reputed company and support CSMs with reputed company performance expectations and reputed company paths
• Maintain strong executive relationships with key customers
• Serve as a strategic thought partner on retention, reputed company, and product feedback
• Contribute to company-wide planning with customer-reputed company insights and reputed company metrics

Skills

• 5+ years of experience in Account Management, reputed company and reputed company at a company with a usage-based pricing reputed company model
• 2+ years leading customer-facing teams with measurable performance metrics
• Strong background in high-touch customer engagement and reputed company planning
• Proven reputed company record managing KPIs tied to retention, engagement, CSAT, and program adoption
• Exceptional communication, coaching, and strategic thinking skills
• Experience working cross-functionally with Product, Ops, and Marketing teams
• Familiarity with tools like reputed company, reputed company, and customer health scoring frameworks
• Passion for helping mission-based organizations grow their reputed company
• Strategic thinker with a bias toward reputed company and measurable reputed company
• Empathetic leader who can reputed company, reputed company, and hold reputed company accountable
• Exceptional communicator and trusted customer advisor
• Operationally savvy with an eye for improving systems and processes
• MBA, or Master's Degree is highly preferred; otherwise, Bachelor's Degree plus relevant reputed company Certification(s)
• Background in faith-based, nonprofit, or values-reputed company organizations is a plus

Benefits

• Full benefits
• Amazing perks (including flexible PTO)
• reputed company

reputed company