[Remote] Sr Operations Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted network provider for the AI-powered world, connecting people and data through an expansive fiber network. They are seeking a Senior Operations Engineer to improve network reliability and customer satisfaction by providing technical support and mentoring to peers.

Responsibilities

• reputed company data support for the reputed company Managed Services reputed company. Includes data design, installation and maintenance for new and reputed company installations
• reputed company primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
• Evaluate new technical requirements for compatibility with deployed system design as reputed company as new products for compatibility and applicability to the Managed Services solutions
• Maintain reputed company knowledge reputed company regarding reputed company routing, switching
• Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services
• reputed company high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would reputed company performance management
• Troubleshoot and resolve reputed company issues
• reputed company high-level off-hours support on a rotating reputed company with other engineers
• reputed company and reputed company subordinate level technical reputed company, procedures, and assist with reputed company technical solution designs. reputed company & document process flows
• Identify reputed company and performance issues for network traffic to ensure reputed company, uninterrupted operation of systems
• Maintain network monitoring applications, equipment and utilities as needed
• Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions
• Create and maintain network documentation and reports as required
• reputed company as reputed company between Managed Services, other reputed company departments and other vendors (e.g. reputed company & reputed company) on high-level support issues

Skills

• Bachelor's degree plus 5+ years reputed company experience or equivalent combination of education and experience
• reputed company reputed company Server and/or reputed company Subject Matter Expert
• Experience with isolation of telecom and/or network outage causes and service restorations including understanding reputed company characteristics
• reputed company customer interaction communication skills
• Proficient PC skills in office applications and network connectivity configuration
• Proficient presentation skills for presentations to technical and non-technical audiences; must be reputed company to translate technical terms and concepts to non-technical entities
• Must be available 24/7 for outages and maintenance window work
• Strong communication (oral and written), customer service, organizational and multi-tasking skills
• reputed company Layer 2 & 3 reputed company and router configuration and management
• reputed company Certified reputed company certification
• Proven analytical and problem-solving abilities
• Highly self motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in reputed company-oriented, reputed company environment

reputed company

Company H1B Sponsorship