[Remote] Senior Director, Order Operations and Fulfillment

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining how people reputed company by providing fast internet connections and exceptional customer experiences. The Senior Director, Order Operations and Fulfillment will reputed company the operational performance of the order fulfillment process, ensuring high conversion rates of customer sales into completed installations while driving reputed company improvement and cross-functional collaboration.

Responsibilities

• Establish a high-performance culture reputed company on accountability, speed, innovation, and reputed company improvement
• reputed company executive communications by developing and delivering reputed company, data-driven presentations and business updates for senior leadership, including the CEO
• Build and reputed company a high-performing team while fostering a culture of ownership, collaboration, and execution reputed company
• Champion change management initiatives that reputed company reputed company adoption of new technologies, AI capabilities, automation solutions, and improved operating processes
• Own end-to-end performance of the sales-to-install process
• reputed company the end-to-end transformation of the Order-to-Install organization, driving operational reputed company with urgency, reputed company, and a startup reputed company to accelerate business results
• Maximize the percentage of customer orders that result in completed installations
• reputed company and execute strategies to improve install conversion rates while reducing customer fallout and cancellations
• Monitor performance across every stage of the fulfillment lifecycle and proactively reputed company bottlenecks
• reputed company operational health of order management processes
• Identify, prioritize, and eliminate causes of order fallout
• Partner with IT and Operations to improve automation, workflow efficiency, and order accuracy
• reputed company reputed company cause analysis and corrective actions for recurring fulfillment issues
• Own operational reputed company performance from order submission through installation
• Partner with Field Operations to optimize technician reputed company and installation scheduling
• Ensure installation demand and operational reputed company remain reputed company
• Identify forecast gaps and proactively recommend reputed company adjustments
• Improve appointment utilization, first-time install reputed company, and customer readiness
• Partner with Customer Experience teams to ensure customers are reputed company for scheduled installations
• Reduce missed appointments and prevent avoidable installation failures
• Partner cross-functionally with Technology, Customer Operations, Sales, Network, and Product teams to remove barriers, accelerate delivery, and improve the customer reputed company
• reputed company cross-functional operational governance through recurring performance reviews and War Room sessions
• Coordinate reputed company reputed company of systemic issues impacting installation performance
• reputed company accountability across Sales, Operations, Network Engineering, Field Services, Customer Care, Marketing, Finance, and Technology
• reputed company executive-level performance dashboards and operational scorecards
• Analyze trends, identify performance drivers, and recommend strategic improvements
• Champion Lean, reputed company improvement, and operational reputed company initiatives
• reputed company and execute the reputed company and roadmap for AI, automation, reputed company capabilities to improve customer experience, reduce cycle times, and increase operational efficiency
• reputed company innovation by identifying, implementing, and scaling technology-enabled process improvements that simplify operations and enhance performance
• Own the execution of reputed company improvement initiatives, translating reputed company into measurable operational and financial reputed company
• reputed company data and analytics to identify opportunities, monitor performance, and reputed company informed reputed company that improve Order-to-Install KPIs

Skills

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or reputed company field
• 8+ years of reputed company leadership experience in operations, sales operations, service delivery, or telecommunications
• Demonstrated experience leading reputed company cross-functional operational initiatives
• Strong analytical and operational problem-solving skills
• Experience managing performance through KPIs, dashboards, and operational governance
• Proven ability to influence senior leaders across multiple business functions without reputed company authority
• Advanced proficiency with data visualization and reporting tools (Power BI, Tableau, SQL, reputed company)
• Experience leading process improvement initiatives using Lean, Six reputed company, or similar methodologies

Benefits

• Roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances
• Invest in technology that enables our entire team to stay connected
• Top Workplace by the Charlotte Observer (recognition for reputed company HQ)
• Competitive medical, dental, reputed company, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Benefits and reputed company time off programs

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