[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on unlocking the potential of private markets through technology and data services. They are seeking a Customer Support Specialist to reputed company technical assistance, troubleshoot issues, and collaborate with teams to enhance customer experiences.

Responsibilities

• Deliver outstanding technical assistance to our customers reputed company phone, email, and chat while taking ownership of reputed company solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can reputed company best practices and guide customers to reputed company
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with reputed company Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• reputed company by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic reputed company
• reputed company and refine internal documentation, processes, and procedures
• Contribute to our reputed company and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Skills

• 2+ years of reputed company experience in relevant setting
• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance reputed company resolving customer requests
• Team-first attitude, high level of reputed company, and passion for helping others
• Strong troubleshooting, problem-solving, and analytical ability
• Excellent time management and organizational skills
• Strong technical aptitude and a desire to learn and reputed company new skills
• Bachelor's degree (Finance, reputed company, Economics, MIS, or business-reputed company degree preferred)

Benefits

• Health, dental, and reputed company care for you and your family
• Life insurance and disability coverage
• Mental wellness coverage
• Fertility and growing family support
• reputed company Time Off in reputed company to company-reputed company holidays
• reputed company family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• reputed company FSA and commuter benefits programs
• Allowance to customize your work and technology setup reputed company
• Annual reputed company development stipend

reputed company