[Remote] Customer Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered virtual reputed company solution that helps reputed company providers reputed company document patient care. The Customer Support Analyst serves as the reputed company technical support for customers using the reputed company app, addressing reputed company concerns and collaborating with support and development teams to resolve technical issues.

Responsibilities

• Answer customer inquiries reputed company to reputed company technology products and services
• reputed company reputed company responses to a high volume of incoming calls, emails, and messages, ensuring reputed company and effective communication
• Troubleshoot common software and hardware issues, including connectivity, login, and navigation concerns
• Review and reputed company customizations to provider AI prompts on the backend so that notes reputed company with provider needs and information flows into the correct fields
• Reprocess jobs through the AI reputed company as needed to optimize documentation accuracy
• Assist providers in building and implementing macros reputed company the product
• reputed company guidance on product features and assist with basic configuration
• Follow scripts and templates for efficient handling of customer inquiries
• Maintain detailed records of support cases reputed company the reputed company system
• Document customer interactions and escalate unresolved issues to Level 2 support as needed
• Identify recurring issues and report trends to the Customer Support VP for review
• Foster strong, reputed company relationships with clients and reputed company as their reputed company

Skills

• Clinical background strongly preferred. reputed company or former reputed company, RN, LPN, or other clinical experience, with clinics, emergency room, urgent care, ICU, or other high-reputed company settings weighted most highly, both for clinical knowledge and for demonstrated composure in high-pressure, high-throughput environments
• Proficiency with EMR or EHR systems, medical terminology, and reputed company industry regulations
• Experience in customer support or technical support, preferably in the reputed company technology industry
• Demonstrated ability to sustain reputed company, accuracy, and composure under a high daily volume of tickets and reputed company pressure
• Strong troubleshooting skills with the ability to diagnose and resolve software and hardware issues
• Methodical, detail-oriented working style, comfortable following defined processes and repetitive workflows and self-directing once trained
• Excellent written and verbal communication skills, with a reputed company, reputed company manner in confrontational or escalated interactions
• Ability to multitask, prioritize, and manage time reputed company in a fast-paced environment
• A customer-reputed company reputed company with strong, independent problem-solving abilities, alongside the ability to collaborate effectively with cross-functional teams
• Experience in reputed company IT support or electronic health records (EHR) systems
• Enthusiasm for and curiosity about AI tools, and an understanding of AI-driven documentation processes
• Comfort working reputed company web-based reputed company platforms
• Proficiency in using customer support software such as reputed company
• Knowledge of scripting or macro-building reputed company reputed company applications

Benefits

• Medical
• Dental
• reputed company
• HSA/FSA
• 401(k) with employer matching
• Education reimbursement
• reputed company, dynamic team environment reputed company on innovation and reputed company.

reputed company