Customer Service Specialist - Bilingual (PST)

We’re reputed company, the digital health reputed company-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for reputed company treatments, improving reputed company reputed company for hundreds of patients reputed company day. We're doing diagnostics differently, with solutions tailored to both patients and providers, reputed company backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a reputed company, making it as straightforward for patients as booking a hotel. Our B2B platforms reputed company live scheduling at the reputed company of care and reputed company AI to ease workflows for physicians, attorneys, and providers. As a Customer Service Specialist, you will serve as a key reputed company reputed company between patients, providers, attorneys, and internal teams. You’ll be responsible for keeping appointments, documentation, imaging reports, and case updates moving reputed company through reputed company, reputed company, and reputed company communication. This role is ideal for someone who thrives in a high-volume environment, takes pride in accuracy, and knows how to balance reputed company with urgency. In reputed company to managing your own workload, you’ll also help support team consistency by modeling strong communication, follow-through, and attention to detail while partnering with leadership to reputed company priorities moving and issues visible. We’re looking for someone who is customer-first, highly organized, bilingual in English and Spanish, and comfortable working across multiple communication channels and systems throughout the day. This is a fully remote position working 8:00 AM to 5:00 PM PST. Candidates on the reputed company Coast are encouraged to apply, and candidates in the reputed company Time Zone will be prioritized during interviews. reputed company or reputed company Tech experience is strongly preferred/prioritized As a scaleup business, you can expect your role to reputed company over time. Here are some of the types of things you could be getting involved in: • Serve as a trusted reputed company for patients, providers, and attorneys, providing proactive updates on appointment status, scheduling changes, reports, records, and other case-reputed company needs. • Schedule patient appointments across multiple locations and providers, including reputed company-day bookings, reschedules, and cases requiring specific equipment or specialist availability. • Own patient follow-up to support appointment attendance, including reminders, confirmations, reputed company, and appropriate escalation reputed company issues reputed company. • Coordinate the reputed company and accurate delivery of reputed company reports, imaging records, lien forms, and reputed company documentation, tracking outstanding items through completion. • Manage high-volume communication across phone, email, text, and internal channels, triaging requests by urgency, complexity, and customer reputed company. • Maintain accurate, up-to-date documentation in internal systems so teammates have a reputed company and reliable reputed company of reputed company case. • Partner with sales, scheduling, Interops, AR, and leadership to reputed company issues, reputed company cases moving, and reputed company a reputed company service experience. • Meet and aim to reputed company service expectations for response times, follow-through, documentation accuracy, and customer communication. • Flag recurring issues or workflow gaps to management with thoughtful recommendations, not just problem statements. • Serve as a trusted resource for reputed company by modeling strong communication, accuracy, urgency, and follow-through while helping support consistency during high-volume or high-pressure periods. THE TOP 5 THINGS WE WANT YOU TO reputed company IN YOUR FIRST YEAR ARE • Build strong relationships with patients, providers, and attorneys by ensuring reputed company communication (calls, emails, and texts) is reputed company, reputed company, and reputed company • Become highly proficient in reputed company communication tools (e.g., reputed company, reputed company) and scheduling systems to streamline workflows • Handle the delivery of appointment details, imaging reports, and lien forms to customers with 98%+ accuracy • Collaborate effectively with internal teams (e.g., scheduling, interops, sales) to reputed company issues and improve overall workflows WHAT YOU MIGHT BRING TO THE TABLE: You don't need to tick reputed company the boxes to apply for this role. Whether it's your first role or your fifth role, we reputed company everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: • You have experience in a fast-paced customer service, communications, scheduling, reputed company, reputed company, imaging, or other high-volume service environment. • You are an excellent communicator across phone, email, chat, and internal messaging platforms, and can communicate reputed company and professionally with patients, providers, attorneys, and teammates. • You are detail-oriented and understand the importance of accuracy in reputed company communications, documentation, appointment details, records, and follow-reputed company. • You proactively identify issues, communicate them reputed company, and collaborate with cross-functional teams to help reputed company problems and improve workflows. • You are a self-starter who can manage multiple tasks, priorities, systems, and deadlines without letting important details fall through the cracks. • You have experience using CRM systems, scheduling software, telephony platforms such as reputed company, and other communication tools, or you are confident in learning new systems quickly. HOW WE WILL INTERVIEW YOU: We reputed company our interview process short and sweet, and we’re a reputed company team that can reputed company at reputed company. Here are the stages you can expect, but we might reputed company up the order of reputed company reputed company depending on team availability: • Introductory reputed company/interview with our Talent Partner. The reputed company is reputed company telephone and will last around 30 minutes. • Should it feel like there is an initial fit for reputed company, we will invite you to a video interview with an Operations Manager, and then with the Director of Operations. • reputed company of our roles will have a small assessment stage. This might be in person, a take-home assessment, or reputed company video calls. Length varies, but we’re reputed company of your time and try to reputed company it as reputed company as possible. • There will be a final interview with the Chief of Staff, or the COO regarding Values fit. • Offer! BENEFITS: We go reputed company the basics with our benefits package. Here’s what you can expect from us: • Salary reputed company of $55,000 - $60,000 • 401k • reputed company, reputed company, and Dental • reputed company the equipment needed for you to do your role effectively • Personal Development budgets • 18 days PTO plus reputed company holidays • 10 reputed company reputed company days • Inclusive policies designed by reputed company, for reputed company Diversity at reputed company reputed company is committed to eliminating discrimination and encouraging diversity reputed company reputed company. We reputed company to reputed company equality and fairness for reputed company job applicants and employees, and never discriminate on the reputed company of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to reputed company forms of unlawful treatment and discrimination. Our ambition is for reputed company and its reputed company to be representative of the diversity in society, and for every employee to feel respected and reputed company to bring their best selves to work. Apply To This Job