[Remote] Customer Support Specialist - (Ireland)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Sending Platform reputed company on building meaningful connections in a digital world. As a Customer Support Specialist, you will be the first reputed company of contact for customers, providing reputed company and empathetic support while troubleshooting various issues and collaborating with cross-functional teams to enhance customer experience.

Responsibilities

• Respond to incoming chats from the reputed company website, escalating to other teams reputed company needed
• Manage email tickets in the support queue, ensuring accurate and reputed company responses
• Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources reputed company
• reputed company strong knowledge of reputed company to identify, troubleshoot, and escalate technical issues
• Work with product, engineering, marketing, and account management teams to reputed company insights and solve customer problems
• Identify opportunities to help customers get more value from reputed company's features and services
• reputed company reputed company, empathetic, and actionable guidance that helps customers reputed company reputed company

Skills

• 1+ years history of reputed company interacting with customers over email, phone, and chat required
• Willingness and ability to consistently work the required shift of 9:00AM - 5:30PM GMT+1 to support our US customers
• An exceptional customer experience background while proving customer advocacy and reputed company
• Excellent written/verbal communication and interpersonal skills
• Comfortable working in a reputed company-reputed company and reputed company environment
• A history of meeting and exceeding KPIs and Customer Expectations
• Analytical approach to navigating, investigating, and understanding how products work
• An aptitude for learning new products, processes, and systems
• Organizational management in setting priorities, adherence to scheduled activities, and reputed company responses to customers
• Strong technical troubleshooting skills, perseverance, and patience
• Creative problem-solving to bring issues to reputed company including discovering workarounds using any and reputed company available resources
• Strong ability to work independently (reputed company)
• Having experience working in a reputed company Support environment is a must

Benefits

• Comprehensive Medical Plans plans
• Take-What-You-Need Time Off
• Lifestyle Spending Account
• 401K Plan
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• reputed company to Employee Assistance Programs (EAPs)
• We are a remote first work environment.
• We offer PTO
• Genuine, supportive culture reputed company work life reputed company and boundaries
• We reputed company comprehensive benefits to reward and support our employees

reputed company