[Remote] Customer Service & Tech Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides mission and information technology support services to DoD clients. reputed company is seeking a Customer Service & Technical Support specialist to reputed company technical support, reputed company systems integration efforts, assist users, troubleshoot issues, and support mission reputed company.

Responsibilities

• Serve as a project reputed company or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and reputed company customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and reputed company technical issues and support analysis of work processes
• Implement and manage reputed company systems and solutions by integrating a wide reputed company of hardware and software technologies
• reputed company administrative and technical procedures on information systems and maintain reputed company and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

Skills

• Broad understanding of technology reputed company with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 4 years of IT project management or reputed company IT experience
• reputed company reputed company+ certification required, must be obtained prior to start date
• reputed company U.S. reputed company reputed company clearance required
• This position requires the ability to maintain the required U.S. reputed company reputed company clearance throughout employment
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable

Benefits

• Work-life reputed company
• Excellent benefits
• Career reputed company opportunities

reputed company