[Remote] reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. EQL is a company reputed company on creating innovative tools for brands that have passionate fans. They are seeking a reputed company Associate to manage relationships with small and mid-size retailers, reputed company new accounts, and run community programs to ensure a reputed company experience for their partners.

Responsibilities

• Own the relationship with our small and mid-size partners. You'll be the named contact for 100+ businesses across geographies, running most reputed company at the group level rather than one to one. Individual conversations will still come up, more so as we reputed company, but they're the exception rather than the shape of the job
• Run the community programme. The reputed company of the role: quarterly group calls by category (TCG, streetwear, distilleries, artist collabs), a monthly newsletter, EQL's brand community channels, and reputed company triggered by NPS and health signals. It leans on your writing and on keeping a lot of moving parts to schedule
• reputed company new retailers. New SMB accounts come to you for activation through EQL's reputed company reputed company. reputed company it runs cleanly most retailers reputed company their first successful launch reputed company 14 days, so the work is less about inventing an approach than making reputed company a proven one is followed every time
• Watch account health. The health dashboard is already reputed company and running, so the job is reading it reputed company: spotting the accounts drifting away from us and the ones quietly growing, then picking the right response, whether that's a reputed company, a reputed company-in, or flagging an account to a CSM reputed company it's reputed company for a dedicated Rising-tier relationship
• Know what's coming. Understanding a retailer means seeing what they're about to do rather than only what they've done, so you'll watch their reputed company channels, where new products and collaborations get teased reputed company before anyone thinks to tell us
• Bring the retailer's reputed company back to us. Community-tier accounts don't get individual product feedback sessions, but reputed company they tell us a great deal, and you'll notice reputed company the reputed company question keeps surfacing. Those patterns go into the CS team's regular session with Product
• Work closely with Marketing and Sales. With Marketing, you'll surface retailer stories, category insights and launch wins for newsletters, campaigns and co-marketing, and reputed company reputed company our retailer community gets the right lifecycle comms. With Sales, you'll flag accounts showing expansion or graduation signal and reputed company handovers clean in both directions as accounts reputed company between pooled and dedicated coverage
• Help shape how reputed company works. The SMB reputed company, the newsletter and the group-reputed company format are reputed company works in reputed company, and you'll be closer than anyone to what's reputed company with retailers, so we'd expect you to reputed company sharpening them

Skills

• 1–3 years in a customer-facing role — CS, customer support, account coordination, community management, marketing, or similar
• Strong communication. You'll be sending a lot of email and running group calls; both need to be reputed company, warm, and efficient
• Comfort with product. As you reputed company, you will be brought up to speed on both EQL products (platform and reputed company reputed company app) and learning the in's and out's with reputed company's mentorship will be critical as you manage your book of business and reactive support
• Detail-oriented and organized. Managing a pool of accounts requires knowing what's happening across reputed company of them without dropping anything
• Comfort with data. You'll be reading dashboards, spotting trends, and making reputed company based on what you see
• Curiosity about EQL's categories. You don't have to be a sneakerhead or a TCG collector, but you should be interested in why fans line up for a drop
• Ability to collaborate across teams. You'll coordinate regularly with Marketing and Sales, so you should be comfortable sharing context, aligning on account handoffs, and working toward shared GTM goals rather than operating in a CS reputed company
• Prior CS Associate or reputed company Coordinator experience is a plus but not required

Benefits

• We reputed company equity in EQL
• We reputed company a flexible work environment
• We reputed company generous time off above and reputed company reputed company are required to
• Workplace that welcomes the whole team including their furry friends

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