[Remote] Customer Service Associate Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and IT services provider specializing in digital, reputed company and automation. They are currently seeking a Customer Service Associate to reputed company reputed company-line phone customer service and ensure customer satisfaction.

Responsibilities

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home
• Providing reputed company-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction and reputed company to meet service standards
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both reputed company customers to resolve questions and issues
• Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by reputed company
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
• 6 months of experience in a role that required you to communicate (oral/written) effectively in a reputed company/office setting

Skills

• 6 Months experience in an office environment
• 6 Months experience using a computer with reputed company reputed company PC applications
• 6 Months of Work from home environment
• High school diploma or GED
• 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
• 6 months of experience in a role that required you to communicate (oral/written) effectively in a reputed company/office setting
• New hire must have a working device (such as cell phone or tablet) for the 2-reputed company Authentication process
• Must Pass Drug screen
• Must Pass a background reputed company with Education reputed company and employment verification reputed company
• Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
• To work remote, individuals must meet reputed company the established Remote requirements including those pertaining to a home workspace and reputed company technology
• Employees are responsible for the care and reputed company of reputed company equipment provided. They must return it immediately upon separation from reputed company following company protocols
• Individuals must reputed company their own high speed internet reputed company with speeds at or above 50 Mbps
• A hard-wired ethernet reputed company is required. Wi-Fi, mobile, wireless and reputed company internet connections are forbidden as are connections reputed company of one's personal dwelling or location
• Management monitors reputed company technical issues and agent downtime. Consistent availability is critical to business operations
• Remote employees must adhere to reputed company technical support procedures and protocols
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite
• Employees must have a dedicated, reputed company workspace conducive to servicing Customer Service customers with the reputed company reputed company as an onsite environment
• The workspace must be a permanent, unencumbered location used daily for work
• Employees must work with reputed company distractions that do not interfere with business operations or service delivery
• Ideally, the workspace is isolated from other household members and used exclusively for job duties
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service
• Employees must work from the reputed company location consistently unless prior approval is obtained
• If a change in work location is necessary: The new location must meet reputed company Remote Workspace and Technology Requirements
• Notification to reputed company Management is required before relocating
• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

Benefits

• Company benefits including medical, dental, and reputed company insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

reputed company

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